Manager of EMS

Job Category
:
Public Safety/Emergency Medical Services

Requisition Number
: MANAG
010065

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• Posted :
  February 5, 2026
• Full-Time

Showing 1 location

Lee's Summit
400 NW Murray Rd
Lee's Summit, MO 64081, USA

Responsible for the overall direction of emergency medical services (EMS). Meets the financial objectives and supports the business goals of the organization. This position is responsible for daily billing and coding, scheduling for ambulance operations and training, QA/QI process, and general EMS operational oversight. The Manager of EMS is responsible for executing the department-specific compliance program in collaboration with the Director of Public Safety and Director of Compliance in accordance with JKV policy.

Ensures internal and external customer satisfaction, developing/retaining profitable market share, and increasing non-acquisition growth. Supportive of the Village’s mission, values, and service/hospitality (PRIDE) expectations. Completes training as required by policy.

• Researches new equipment and technology and ascertains funding.
• Manages resolution process for customer, resident, and associate concerns, including individuals and other organizations (e.g. hospitals, nursing homes, etc.).
• Develops and maintains department activities, systems, and documentation to support safety, risk management and corporate compliance goals.
• Assists with scheduling and providing monthly CEU training, along with helping to maintain individual training records and training entity records.
• Oversees the QA/QI with every EMS report and assures accuracy and completeness. Assures compliance with treatment protocols. Reports non-compliance to the Director of Public Safety. Reports, as assigned, to the Medical Director. Enforces remedial training as needed.
• Assures that station and medical supplies are ordered.
• Provides management to EMS program.
• Schedules, trains and orients EMTs and paramedics. Assists in the selection process of new EMS associates.
• Provides feedback to EMTs and paramedics and counsels for performance as needed.
• Maintains compliance with regulatory entities. Establishes protocols, policies, and procedures to provide efficient and effective service in line with applicable laws, regulations, and standard operating procedures for area agencies.
• Manages safety processes through education, awareness, and training. Assures safety compliance through monitoring and auditing processes. Assures proper training for licensed associates.
• Develops, implements, and monitors service delivery systems to support daily operations across the continuum.
• Serves as a liaison with appropriate local, regional, state, and federal agencies to ensure proper planning, cooperation, and coordination of services.
• Serves as a liaison with local health care facilities (nursing homes, hospitals) to coordinate activities, emergency plans, etc.
• Communicates departmental/organizational information and goals to department associates, residents, public and other departments. Assures high quality of service expectations to residents, associates, community, and other organizations that department serves or supports.
• Develops, monitors, and communicates systems to collect and report key data to benchmark and evaluate financial and regulatory performance as well as customer service/satisfaction and provides real time warnings of business changes. Adjusts department activities as appropriate.
• Develops and recommends business plan for marketable services. Works closely with marketing team to secure business within overall Village goals. Works with risk manager and/or others to coordinate all applicable contractual issues. Maintains contacts with point persons for organizations for whom we provide contractual services.
• Works cooperatively with mechanics to ensure all vehicles are in good working condition, have appropriate certificates of title, registration, state inspections, etc.
• Maintains telecommunications contact with mobile and stationary units comprising emergency services network to coordinate staff activities, enlist services of other agencies and/or provide alternate direction to on-scene personnel when planned procedures are not feasible.
• Maintains ambulance license, all narcotics logs, and all proper documentation to maintain operation of services.
• Serve on service teams or committees as assigned to provide support to key lines of Village business and ensure needs of those services are met.
• Facilitates problem solving within the legal boundaries to reduce risk of litigation.
• Develops and promotes processes for two-way communication between associates at all levels.
• Establishes policies, procedures and objectives for department and develops and manages budget processes, annual operating budget.
• Responsible for hiring, orienting, training, coaching, disciplining, discharging of associates in assigned departments and administration of Village and department policies.
• Counsels department associates, as needed. Disciplines and…