Medical Assistant – Clinical Service Specialist

• Perform patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage phone calls, and process payments
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation
• Triage and document patient phone calls and messages
• Order and manage supplies
• Disinfect and stock exam rooms
• Obtain records for patient charts
• Report patient issues during the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials
• Maintain confidentiality and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries

• High school graduate or equivalent, required
• Medical Assistant Certification, preferred
• CPR/BLS, required prior to start date
• 1 year of experience working within a clinical environment, required
• 1 year in an administrative, patient-facing, or customer service role, required
• Phlebotomy and lab processing skills, preferred
• Ability to work independently as needed
• Outstanding communication and interpersonal skills
• Computer skills for electronic recordkeeping
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to work some days alone when no patients are scheduled
• Ability to intake medical deliveries as needed
• Ability to use required PPE and safety equipment
• Proof of eligibility to work in the US

Demonstrates proficiency in patient care activities, including rooming patients, managing patient charts, and assisting providers in clinical settings. Strong communication skills are essential for effective patient interaction and coordination with healthcare teams while adhering to HIPAA and infection control guidelines.

• Medical Assistant Certification
• CPR/BLS Certification
• Phlebotomy Skills
• Patient Care Experience
• Electronic Recordkeeping

• Patient Care Activities
• Lab Processing Skills
• Triage and Documentation
• Exam Room Disinfection
• Supply Management

• Outstanding Communication Skills
• Interpersonal Skills
• Ability to Work Independently

• Medical Assistant Certification
• CPR/BLS Certification

• HIPAA Compliance
• CDC Infection-Control Guidelines
• Patient-Facing Role
• Clinical Environment
• Hazardous Materials Handling

• Electronic Recordkeeping Systems