Appointment Scheduler Lee's Summit

Rockhill Orthopaedic Specialists
has been a pillar of musculoskeletal care in the Kansas City region for over 70 years, with an impressive tradition and commitment to not only providing exceptional healthcare services to our patients, but also an overall dedication to the well-being of our community.

– The essential functions include, but are not limited to the following:

• Portray a positive practice image and engage in professional and friendly communications with patients.
• Answer incoming patient calls, communicate message as appropriate, and make patient appointments according to each physician's standardized template.
• Advise callers regarding practice, payment/cancellation policies and pre-authorization requirements as appropriate.
• Enter accurate patient demographics into Epic, the medical software system.
• Scan and index documents/reports into patient charts.
• Maintain confidentiality and demonstrate respect for patient rights.
• Responsible to meter all outgoing mail/sort and distribute throughout the office.
• Any other job duties that might be requested by the doctors or management to help the office run efficiently.

– Knowledge of insurance companies and the specifics of the different plans is preferred. Must enjoy interacting with people; be able to relate well to a variety of personalities and have strong verbal communication skills. A self-motivated individual who can work well with interruptions, understands the need to be precise with information, gathering tasks and is able to convey instructions effectively.

Typical Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Varied activities including sitting, standing, walking for varied amounts of time. Occasional stress from daily workload. Must be able to use a variety of office equipment including copiers, printers, and fax machines.

Work Environment – Reasonable accommodations may be made to enable individuals with disabilities to perform these job functions. Ability to sit for prolonged periods of time and type on keyboard. Ability to adapt to rapidly changing environments while meeting our customer’s demands and deadlines.

Work Hours –This is an hourly full-time position, Monday through Friday, 40 hours per week; hours may vary.

Education – High School diploma or equivalent required.

Work Experience – Understanding of medical software, such as Epic, strongly preferred. Customer service experience required. Prior experience in a healthcare environment preferred. Understanding the revenue cycle including insurance payers, billing, and collections is beneficial.

• Supports the facility’s ideology, mission, goals, and objectives
• Performs in accordance with the facility’s policies and procedures
• Follows the facility’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Respects patients’ rights to privacy, dignity, and confidentiality
• Actively participates in facility committees, meetings, in-services, and activities.
• Demonstrates flexibility to perform other duties as assigned

• Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Interacts with others in a positive, respectful, and considerate manner
• Uses facility resources appropriately and avoids wasteful practices
• Maintains operations by following policies and procedures; reporting needed changes and wasteful practices
• Anal…