Technical Analyst

Job Description

Building off our Cloud momentum, Oracle has formed a new organization — Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We will need your contribution to make it a world‑class engineering center with a focus on excellence.

At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.

Since 1986, the Oracle Health Immediate Response Center has been the “ER” for our customers around the world who provide patient care. As a Sr Technical Support Engineer, your primary task will be to provide mission‑critical incident management support and service restoration to Oracle Health customers. You will perform troubleshooting investigations through both front end and back end tech stacks by capturing log files, querying tables, updating/cycling servers, etc.

Through the lifecycle of investigation you will also document thoroughly notes and activities as it pertains to the investigation and mitigation of customer issues.

• U.S. Citizenship on U.S. soil is required.
• Must have the ability to obtain and maintain federal security clearance necessary for this role which requires being a U.S. citizen.
• At least 2-4 years total combined completed higher education and/or related work experience including:
  Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.
• Candidate must be willing to work a Monday‑Friday schedule, working the hours of 8 AM‑5 PM Central Time or Monday‑Thursday schedule 8 AM‑7 PM Central Time.
• Good knowledge and hands‑on experience with Linux/Unix (command‑line) and SQL.
• Familiar with a relational database.
• Personal/enterprise network exposure.
• Experience providing phone‑based customer/technical support.

• At least 2+ years experience in application support.
• Use of ticket logging system – Remedy, Service Now, Jira, etc.

• Quickly assess emergency technical issues at hand and their impact on operations.
• Own a web conference bridge call to page out and drive major incidents toward resolution.
• Prioritize work queue based on severity and urgency balanced with customer and business needs.
• Resolve emergency issues on client systems, both preventatively and reactively, through implementing live fixes.
• Maintain detailed logs of technical investigations, communication with other teams, and resolutions for future reference and compliance audits.
• Work closely with other departments to ensure a coordinated response to urgent technical issues affecting clients, both preventatively and reactively.
• Lead cross‑team collaboration for active emergency technical issues, ensuring all relevant stakeholders are involved in live discussions and decision‑making.
• Provide clear and timely updates on technical investigations through live documentation, phone call discussions, email, and/or page‑out broadcasts.
• Assist in coordinating the development and implementation of action plans that provide urgent fixes to client‑facing issues.
• Keep detailed records of the discussions, decisions made, and actions taken during the emergency fix process.
• Mentor and train teammates to upskill and build on a high‑performing organization.

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level – IC2. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified…