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Service Desk Analyst
Job in
Lee's Summit, Lees Summit, Jackson County, Missouri, 64002, USA
Listed on 2026-05-31
Listing for:
Cloud5 Communications
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
What You’ll Bring (Required Qualifications)
Education & Experience:
- 2+ years of experience in a technical support or service desk role
- MSP industry experience
- Experience supporting hospitality or hotel technology strongly preferred
Skills:
- Operating Systems:
Windows, macOS, and Linux - Networking: TCP/IP, routing, switching fundamentals
- Microsoft Technologies:
Active Directory, Group Policy, SCCM - Hardware support: desktops, laptops, smartphones, printers
Skills:
- Strong analytical and problem-solving skills
- Demonstrated customer service focus
- Ability to work independently and as part of a cross-functional team
- Willingness to work flexible hours as part of a 24/7 support environment
- Benefits include medical, dental, vision, 401(k), flexible PTO, parental leave, and more
Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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