Technical Director - Platform Engineering

Overview

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results.

It’s an exciting time to be a part of H&R Block!

The Technical Director, Platform Engineering is a senior, hands-on technical leader responsible for designing, building, and evolving the foundational platforms that power engineering across the organization. This role leads the development of scalable, reliable, and secure platform capabilities, enabling product teams to deliver faster with higher quality. The role combines deep technical expertise with leadership—driving architecture, building core systems, establishing best practices, and mentoring engineering talent.

This leader operates close to the code and systems, setting the technical bar while enabling organizational scale.

• Design and evolve core platform capabilities (cloud infrastructure, developer platforms, CI/CD, observability, data foundations).
• Define and enforce architectural patterns for scalability, resilience, and performance.
• Lead platform modernization efforts, including migration, standardization, and tooling.

• Contribute directly to system design, critical code paths, and technical problem solving.
• Guide engineering teams through complex technical decisions and tradeoffs.
• Establish and review implementation standards, code quality, and system health.

• Build internal platforms, tools, and frameworks to accelerate developer productivity.
• Create reusable patterns and services to reduce duplication and improve consistency.
• Drive improvements in engineering velocity, reliability, and cost efficiency.

• Define and operationalize best practices across Dev Ops, SRE, security, and platform engineering.
• Establish SLAs, SLOs, and operational excellence frameworks.
• Ensure adherence to compliance, governance, and security requirements.

• Mentor senior engineers and emerging leaders in architecture and engineering excellence.
• Raise the technical bar across teams through coaching and example.
• Influence hiring, onboarding, and capability development.

• Partner with Product, Data, Security, and Infrastructure teams to align on platform strategy.
• Act as a technical connector across teams, ensuring platform investments support business priorities.

• 10+ years in software engineering, with significant experience in platform engineering or infrastructure.
• Proven experience designing and operating large-scale distributed systems.
• Experience leading platform or infrastructure teams in cloud-first environments.

• Deep expertise in cloud platforms (AWS, Azure, or GCP).
• Strong experience with CI/CD, infrastructure-as-code, observability, and automation.
• Solid understanding of system design, distributed architectures, and reliability engineering.

• Demonstrated ability to lead through influence and technical credibility.
• Experience mentoring senior engineers and driving technical excellence across teams.

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.

You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit

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