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Zscaler

Job in Lee's Summit, Lees Summit, Jackson County, Missouri, 64002, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-06-05
Job specializations:
  • IT/Tech
    IT Support, Systems Engineer, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Location: Lee's Summit

This role is ideal for hard working individuals with excellent skills in managing Zscaler ZIA, SASE, on-premises proxy/web filtering appliances, and troubleshooting. Ideally, you should have a minimum of 5-7 years of relevant experience.

Job Responsibilities:
  • Monitor and ensure high availability of customer's IT infrastructure.
  • Perform daily health checks and routine scheduled maintenance.
  • Architect and build new Zscaler Proxy infrastructure for M&D.
  • Troubleshoot and take ownership of incidents until resolved.
  • Complete service requests and execute changes assigned.
  • Ability to work in a team as well as an individual contributor.
  • Escalate issues/incidents to the next level and follow up until closure.
  • Ensure that the SLAs for each task assigned are met.
  • Review system logs, identify potential issues, and participate in root cause investigations.
  • Ensure that configuration backup of all systems/devices is up to date.
  • Review logs, monitoring data, and reports to identify capacity bottlenecks and suggest improvements.
  • Generate various reports required for operations management.
  • Keep tickets up to date as per response SLA in ITSM (SNOW) tool.
  • Contribute knowledge articles and update them in a timely manner when required.
  • Technology

    Experience:
  • Hands-on experience in implementations and operations of proxies such as Zscaler ZIA.
  • Knowledge of SASE products like Cisco Umbrella; other SWG experience will be an added advantage.
  • Troubleshooting skills or good knowledge of SASE and on-premises based proxy solutions.
  • Strong knowledge in architecting, engineering, solutioning, and integration of SASE products.
  • Good knowledge of OSI layer model and TCP/IP, TLS/SSL.
  • Strong knowledge in client operating systems such as MAC, Windows, and Linux.
  • Troubleshooting and fixing web and client-based applications.
  • Understanding of any ticket-driven process.
  • Performance management and optimization.
  • Knowledge of monitoring tools and reporting.
  • Deep knowledge in Wireshark analysis and web header trace.
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