Principal Consultant, Adaptive Organization – BPO, Technology & AI-Enabled Operating Models

Principal Consultant, Adaptive Organization – BPO, Technology & AI-Enabled Operating Models

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital ecosystem faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to the wire.

Their expertise will put you on the winning path and keep you there.

ISG advisors in the Adaptive Organization practice enable the business and technology lifecycle and enliven innovation by leveraging the principles of agility, product‑based delivery and modern ways of working: fast, flexible and focused on business outcomes. The challenge of today’s business and IT environment is to be able to rapidly develop and release new capabilities while maintaining stability across the environment.

Variations in business need require an understanding of how value is defined, services are architected and consumed, and how work flows across delivery to meet the needs of the business and consumer.

This role helps our clients envision and design their future operating model, spanning Technology, Business Process Outsourcing (BPO), Managed Services, and AI‑enabled capabilities.

Your work will include defining integrated business and technology strategies, modern sourcing and partner ecosystems (including BPO, technology and managed services providers), and governance models that enable agility, innovation, cost efficiency, and resilience across both IT and business operations.

As enterprises integrate AI into their technology landscapes you will help leaders translate strategy into pragmatic design choices across governance, workforce, sourcing, and service delivery.

• Strategically think about the future, assess current strategic initiatives to develop a future‑state point of view
• Design and realize integrated operating models that increase technology‑ and AI‑enabled business value across IT and business operations
• Learn how to continuously iterate and improve that value by incorporating real customer feedback and insights
• Successfully define organization and culture change strategies needed to effect significant change
• Collaboratively define technology, AI, and BPO partnering/sourcing strategies to support the target operating model, including hybrid delivery models (in‑house, outsourced, co‑sourced, global business services, and managed services)

This role, reporting into the Strategy and Adaptive Organizations Director within the Americas Consulting region Digital practice, supports one or multiple engagements simultaneously with a small to mid‑size team of ISG consultants and advisors. These engagements may be part of a broader program‑level engagement, may focus on a specific technology domain, span the broader technology organization, and/or extend into business operations.

This role will also support the development of the Adaptive Organization Solution. While ISG holds a solid point of view with relevant methodologies, structured design approaches, and artifacts, our consultants and advisors are key to assuring continuous improvement of our delivery methods to meet market needs and support sales efforts. This includes elevating our points of view to include shifting market forces like AI.

You will use fact‑based decision‑making and your expertise in IT and Business Process strategies and operating model design, product management, Agile, Dev Ops and modern technology delivery models (as‑a‑Service, shared platforms, automation, AI, etc.) to assess client current state environments and design an adaptive operating model strategy that also maintains the predictability, governance and security of the technology estate. You will implement strategies alongside clients and advise on execution against transformation roadmaps.

You will work with the clients to ensure the organization is structured to operate effectively in contemporary complexity including stakeholders across the business value stream up all…