Principal Product Manager, HelixGPT ServeOps Agents

You may occasionally be required to travel for business.

This role can be based remotely in the United States.

Looking for more details about our benefits? You can also learn all about them by clicking HERE.

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of:
Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you!

We are looking for an innovative and execution-oriented Principal Product Manager with a bias for action to lead the product vision and Go-to-Market (GTM) strategy for Helix

GPT strategic AI Agents. This role will drive success of the next-generation innovative solutions, integrated within our Helix Service Ops suite and position Helix

GPT Agents as transformative solutions for CxO-level decision-makers, expanding our reach within large enterprises and competitive markets. As the Principal Product Manager, you will have a unique opportunity to contribute to the strategic AI roadmap, spearhead partnerships with industry leaders, and set new standards for AI-driven service management solutions in a rapidly evolving market.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• GenAI Portfolio Leadership:
  Shape the product strategy and GTM for an emerging portfolio of advanced Helix
  
  GPT Agents, transforming Service Operations and Enterprise Service Management.
• Helix
  
  GPT Strategy:
  Contribute to the strategy and roadmap of the Helix
  
  GPT GenAI platform.
• Domain Expertise:
  Maintain deep expertise in Agentic AI, ITSM, and ITOM domains - proactively identifying trends, competitive moves, and future-proof the platform for the next big disruptions that Helix product lines can be ahead of.
• Cross-functional Leadership:
  Champion the unification of product, R&D, UX, and GTM teams to forge unparalleled synergy and relentless execution.
• Drive GTM Strategy:
  Develop and implement a comprehensive GTM strategy for a fleet of Helix
  
  GPT agents, helping position Helix
  
  GPT as the leading solution in the ESM and Service Ops space.
• Strategic Partnerships:
  Champion partnerships in both product and GTM with top collaboration platforms, such as Microsoft Teams, Agent Studio, Google Gemini, and Agentspace, to enhance Helix
  
  GPT’s capabilities and market reach.
• Customer-Centric Innovation:
  Drive continuous improvement and innovation by leading design partner programs, leveraging customer feedback, market trends, and competitive analysis to enhance Helix AI Agent offerings.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Minimum of 7 years of experience in product management roles, with a proven track record of success in driving the development and launch of innovative products.
• Experience with AI technologies and Service Management or related domains (e.g., ITSM, ITOM, Dev Ops, etc).
• Excellent analytical skills, with the ability to translate complex technical concepts into clear product requirements.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels.…