More jobs:
Technical Engineer; Amazon Connect and CloudWatch
Job in
Lee's Summit, Lees Summit, Jackson County, Missouri, 64002, USA
Listed on 2026-06-07
Listing for:
Global Rabbits LLC.
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
Cloud Computing, Systems Engineer
Job Description & How to Apply Below
Location: Lee's Summit
Overview
Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.
We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.
Requirements- 5+ years of experience in software development or cloud/Dev Ops engineering.
- Advanced AWS experience, including IAM, VPC, networking basics
. - Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
- Proven experience with Cloud Watch Logs Insights (queries, dashboards, alarms).
- Familiarity with incident/problem management
, observability, and automation scripting. - Experience with Terraform/Cloud Formation for monitoring infrastructure.
- Advanced spoken and written English.
- Amazon Connect & Telephony – Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer
. - Configure telephony/VoIP integrations, including SIP, routing, and call handling.
- Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs
. - Cloud Monitoring & Observability – Develop and maintain Cloud Watch dashboards, metrics, alarms, and X-Ray traces
. - Write and optimize Cloud Watch Logs Insights queries to analyze and troubleshoot logs.
- Automate log ingestion, analysis, and reporting using Python, Bash, or Power Shell
. - Implement monitoring infrastructure as code using Terraform or Cloud Formation
. - Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
- Analytics & Reporting – Export data for BI tools to improve decision-making and performance insights.
This poisition is for LATAM-based applicants.
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