Field Technology Specialist

School Year

244 days/year
7.5 hours/day

The Field Technology Specialist is the second step in the technology support process. This role assists Site Technology Specialists and District Technology Staff in resolving technology issues and installing new technology equipment, supporting the District in achieving its educational goals.

This position reports to the Technology Supervisor.

• Communicate orally and in writing with a variety of personnel (e.g., end users, technology staff, administrators) to provide information, direction, and support throughout the District at multiple locations.
• Troubleshoot and provide timely assistance for user issues with technology that have been escalated; coordinate with higher levels and advance Help Desk tickets as needed.
• Maintain a variety of files and records (e.g., security access, licenses, Help Desk tickets, software use, building technology equipment, student enrollment in third‑party programs) to provide reference and audit trails.
• Maintain software inventories to ensure current availability.
• Order supplies or parts as needed to ensure required materials are available.
• Participate in meetings, workshops, and/or trainings to convey or gather information needed to perform job functions.
• Prepare written materials (e.g., procedures, documentation, reports, memos, letters) to document activities, provide written reference, and convey information.
• Provide technology training to Site Technology Specialists, Field Technology Specialists, and end users as required.
• Receive, complete, and close out assigned building technology service requests to provide support, technical advice, and operational assistance.
• Install new technology (e.g., computers, software, peripherals, projectors, smart boards, telecommunications) as procured by the district.

• Perform other related duties as assigned by the Executive Director of Technology and/or the Coordinator of Technology Support to ensure effective functioning of the work unit.

Skills: Perform multiple technical tasks, periodically upgrade skills to meet changing job conditions, teach technical topics to non‑technical audiences, adhere to safety practices, plan and manage projects, gather information to diagnose problems.

Knowledge: Current generation and legacy computer operating and networking systems (e.g., Windows, MAC), computer hardware/network troubleshooting techniques, network security, office application software, etc.

Abilities: Effective communication with diverse technical knowledge, provide clear instructions, set priorities, adapt flexibly, detail oriented, teamwork, independent work, self‑starter.

Travel between multiple locations using personal vehicle is required. Physical demands include lifting, carrying, pushing, pulling, climbing ladders, frequent stooping, kneeling, crouching, and crawling. The job requires approximately 25% sitting, 40% walking, and 35% standing. Exposure to injury or illness risks and a clean atmosphere are typical.

Job‑related experience is required.

Targeted job‑related education that meets organization’s prerequisites.

None specified.

None specified.

None specified.

None specified.

Criminal Justice Fingerprint/Background Clearance.

Non‑Exempt.