Client Service Specialist

Position Overview

The Client Service Specialist (CSS) directly supports healthcare payers, leading meetings and coordinating with stakeholders to deliver operational goals.

This role requires strong project management and technical skills to implement solutions across the breadth of Zelis Payments and Communications product offerings, drive process improvements, and ensure clear, ongoing communication. The CSS adapts to client needs, sets expectations, and serves as a trusted partner in both project execution and problem-solving.

• Stakeholder Engagement: Independently lead and facilitate meetings with clients, external partners, and internal teams to drive collaboration and resolve operational challenges. Communicate the Zelis Payer experience vision to clients and teams, ensuring alignment with organizational goals. Guide clients toward optimal product configuration, collaborate to align on delivery timelines and manage each interaction with a solution and service-oriented mindset.
• Technical Expertise & Solutions: Serve as a technical expert, offering specialized guidance and solutions to enhance Payer Experience. Maintain comprehensive knowledge of Zelis offerings, production fulfillment processes, healthcare enrollment procedures, and payment optimization strategies. Apply technical troubleshooting skills to resolve complex issues involving client mapping and data ingestion.
• Client Advocacy & Training: Advocate for clients across all Zelis departments, assisting with technical aspects of payments and related business needs. Deliver training sessions, as needed, to support client success.
• Operational Management: Independently manage daily casework, ensuring timely resolution and continuous progress on long-term milestones across multiple client projects. Oversee and update project milestones to support ongoing client success. Communicate proactively and thoroughly with payers, managing the overall service experience.
• Collaboration & Change Management: Collaborate with cross-functional teams internally and externally to design, develop, test, and deploy client change requests. Identify and communicate potential barriers, proposing both immediate and long-term solutions for technical changes. Assess business need and associated impact of client-requested work to inform prioritization.
• Data Analysis & Insights: Analyze complex data sets and business rules to deliver actionable insights that support client objectives. Ensure accurate translation of complex data into client-facing materials, demonstrating deep expertise in healthcare industry practices, claims communications, payment processing, and  production.

• Bachelor’s degree (preferred).
• 2-3 years of experience in client service and business analysis, preferably within healthcare or financial services.
• Experience in requirements gathering, root cause analysis, business rule configuration, and software configuration testing.
• Proficiency with Jira and/or Salesforce (preferred).
• Demonstrated experience as a relationship or client service manager, implementation/project manager, business process consultant, or sales engineer.
• Note:
  
  Candidates who require visa sponsorship now or in the future will not be considered.

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Work locations are based on the needs of the position and the Leadership team. Candidates within approximately 50 miles of a U.S. office are generally preferred. Our hybrid approach is flexible, with in-office presence guided by team and business needs rather than a fixed weekly schedule.

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role.