Removable Department Manager

Overview

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Mallow Tru in Lee's Summit, MO for a full-time Removable Department Manager.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement.

• Manages and maintains staff by selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members. Determines staffing and capacity plan for department. Makes hiring decisions in accordance with standard operating procedure.
• Provide leadership and supervision of all aspects and functions in the Removable Department, ensure product quality, profitable unit sales growth, and overall team development. Communicates job expectations; developing team member goals, planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.
• Works closely with the General Manager and collaborates with other Department Leaders to manage overall lab productivity in meeting Company goals.
• Coordinates the efforts of team members to ensure that workflow, productivity and quality requirements are met.
• Champions continuous improvement activities to improve the performance of the Company. Reviews and updates standards for product quality ensuring consistency and predictability of final product and holds team members to those agreed upon standards.
• Champions effective communication between all departments, skill groups and team members. Creates a positive work environment in which team members can succeed.
• Optimizes workload balance between department and team members. Has good working knowledge of all department work functions.
• Manage the work systems and materials that produce product at the lowest possible cost while maintaining superior product quality.
• Stays current on customer service issues with clients and relates back to managers and team members to resolve issues effectively. Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members.
• Can personally perform all QC functions in the department.
• Tracks and addresses remake issues and coordinates resolution on those issues with department managers and team members.
• Makes final determinations on hard rules for doctor preferences and standards.
• Schedule and lead meetings with the team on a consistent basis. Actively participates in all other leadership meetings.
• Performs final review and approval of team member time cards on Kronos in accordance with Time Off policies and procedures. Ensures the appropriate use of overtime and balances out overtime hours among individuals.
• Prepares and conducts team member performance appraisals, performance improvement plans and disciplinary actions of all direct reports on a timely basis.
• Enforce company policies (safety, attendance, dress code, conduct etc.) Oversight of attendance, and counseling team members approaching/reaching excessive levels to minimize the necessity of discipline.
• Monitor Kronos timecards documenting absences and final review and approval of team member timecards in accordance with Time Off and Attendance policies and procedures. Ensures the appropriate use of overtime and balances out overtime hours among team members.
• Ensures work areas and equipment are well maintained in compliance with safety guidelines.
• Handles customer calls as needed.
• Proactively solves technical issues that negatively impact customer service. Reach out to other NDX labs or manufacturers as necessary.
• Individually responsible for continued learning, in-depth product knowledge, staying current with laboratory and industry product and technology updates.
• Participates in Company sponsored training and meetings as required, and participates and presents at dental meetings as required.
• Be a resource for budget planning, working with General Manager to develop and maintain budgets.
• Lead and participate with special projects as required.
• Possess the ability to assist customers chairside with removable cases.
• Other duties as assigned.

• Must be able to read,…