Program Manager- MYDAY

Summary

The Program Manager coordinates supports for people attending/change to day service. He/she manages a caseload and monitors program quality, client and family satisfaction, fiscal responsibility, and compliance with funding source and accreditation standards.

Job Title:

PROGRAM MANAGER - Day Program

Department:
Day Program

Reports To:

Director of Day Services

FLSA:
Exempt

Pay Range starts 50K-DOE

QUALITY - Ensure exceptional quality

• Design, implement, coordinate, supervise and evaluate programs for all assigned people supported by Life Unlimited My Day Program.
• Assure the quality of habilitative support services at Day Program.
• Develop ISP goals in a timely manner based on input from the person supported, My Day staff, family, other staff, and personal observations.
• Facilitate the Individual Support Plan (ISP) meeting, with Support Coordinator, according to the desires of the person supported and guardian, when applicable.
• Submit required forms/summaries and monitor program entries in Therap as needed, so they are correct and complete. Forms/summaries include, but not limited to, event reports and monthly summaries to analyze ISP outcome data.
• Safeguard confidentiality, privacy, dignity, safety, health, and the civil rights of the people we support and our co-workers. Accomplish this through education, monitoring, and evaluation of services, staff, and programs.
• Maintain familiarity with and follow Life Unlimited policies and procedures.
• Maintain program records.
• Maintain confidentiality regarding all personnel matters.

GROWTH & INNOVATION – Lead program growth, expansion and improved efficiencies

• Show initiative and creativity in problem solving.
• Collaborate on innovative approaches to increase satisfaction with programming for individual served and their guardians.
• Identify opportunities for program growth based on data.
• Participate in community activities for the purpose of educating others on available services.
• Serve as a community resource in the area of IDD.

FINANCIAL SUCCESS – Ensure financial success according to the budget and strategic plan

• Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store’s financial goals and be able to provide excellent customer service.
• Participate in staffing morning support in collaboration with other departments.
• Ensuring billing is accurate and timely and supported by appropriate documentation.

TEAM BUILDER – Ensure all programs are adequately staffed and all team members are well trained and supported in their positions

• Participate in workshops and training conferences to enhance personal growth and development.
• Provide support staff with sufficient information, training support for delegated tasks- RN (Oversight), external resources, training, plan information, and other requirements for the successful implementation of each program.
• Participate in ongoing group and individualized support staff training, evaluation, and development.
• Conduct regularly scheduled communication with staff /volunteers to provide direction, guidance and oversight to personnel. Host staff/volunteer meetings as needed to share information and engage in team building.
• Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.
• Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures.
• Engage in progressive discipline procedures when needed; write performance improvement plans that put corrective action in place to ensure staff is in compliance when necessary.
• Conduct investigations should allegations of misconduct arise.
• Provide timely direction and feedback to appropriate authorities.

COMMUNICATION – Foster strong communication within and between all programs and the overall organization

• Enhance public relations, as requested, for Life Unlimited, including representing the agency at community meetings, conferences, and meetings with other agencies, as needed.
• Demonstrate ability to relate effectively with co-workers and…