Facility Supervisor - Residential Services

Youth Treatment Facility Manager

Provide leadership and oversight to staff involved in the daily operations and administration of a youth treatment facility and its programs. Ensure efficient delivery of services that address the habilitation and rehabilitation needs of youth. Oversee shift operations to maintain compliance with all relevant standards, rules and protocols including staff coverage and facility security. If assigned to manage detention control room, serve as the Terminal Agency Coordinator (TAC) for the law enforcement database, ensuring proper coordination and data management.

Monitor the implementation of treatment programs and related services to ensure consistency and quality. Participate in and conduct meetings related to service area operation. Monitor log books and documentation for compliance and accuracy. Prepare required reports and documentation including evaluations, advisory notices, supervisor logs, and incident reports.

Lead, schedule, and oversee daily staff activities to ensure effective facility operations. Provide supervision, training and performance evaluations for staff. Assign tasks and monitor progress to ensure quality delivery of habilitation programs for youth and families. Conduct interview, make hiring recommendations, assess staff performance, and manage disciplinary actions as needed. Ensure staff compliance with mandatory training requirements and facilitate cross-training for operational flexibility.

Oversee the implementation of operation procedures and daily facility functions, ensuring compliance with established standards, for example, ACA. Forecast and prepare for immediate and short-term needs, ensuring adequate resource allocation and operational readiness. Monitor facility security procedures, including juvenile intake, visitation, key/tool/property control, and conduct frequent inspections of safety equipment and facility conditions. Respond to emergencies and disturbances; execute emergency protocols as needed.

Investigate and implement a variety of operational problems and provide input. Receive and respond to after hour calls, including returning to the facility when necessary. Coordinate daily resident activities, including visitation with family members and progression through treatment programs. Facilitate individual and group programming consistent with rehabilitative goals. Participate in interdisciplinary staffing teams to monitor youth progress and adjust programming as necessary.

Ensure a safe, secure, and supportive environment for both youth and staff.

Knowledge in the modern principles, best practices, methods and techniques of treatment and counseling modalities for at-risk youth and families. Knowledge of applicable court procedures and related laws. Knowledge of the organization, operation, functions, responsibilities and jurisdiction of a juvenile or family court system. Ability to plan, schedule, assign, and supervise the work of subordinate employees engaged in a variety of activities.

Ability to lead and motivate others. Ability to prioritize your own work and the work of subordinates. Skill in supervisory techniques and group leadership. Skill and ability in the operation of computers and other standard office equipment, i.e., telephone, copier/fax, printer, etc. Ability to apply analytical skills and make immediate and critical decisions for appropriate and effective responses concerning safety and security.

Ability to work and relate in a positive fashion toward individuals from diverse backgrounds and maintain effective working relationships. Ability to communicate effectively, clearly and concisely, both orally and in writing, and to prepare clear and concise reports, letters, memoranda and other documents. Ability to make sound decisions in accordance with laws, regulations and court policies and procedures. Ability to operate a vehicle in a safe and prudent manner.

Ability to understand and follow oral and written instructions.

Work is performed within a secured, or non-secured facility. Subject to intercede or be involved in physical confrontations and restraint. Subject to youth who are aggressive and volatile and those who have psychiatric, or other needs. Transport youth and work mandatory overtime as required.

Bachelor's degree in a directly related field. (Experience as a shift leader with family court and a recommended passing score on the impact promote exam may be substituted on a year-for-year basis for the degree.) Two years of directly related work experience with at-risk youth (Experience as a deputy juvenile, case management, juvenile probation officer or a related capacity preferred), with one year of supervisory experience.

Minimum age requirement is 25 years old. Must possess and maintain a valid driver's license from state of residence and provide proof of such. Must possess and maintain state mandated auto liability insurance and properly licensed/reliable vehicle and provide proof of such. Must be able to…