Multi-Line Claim Supervisor- General Liability & Bodily Injury

Multi-Line Claim Supervisor – National Liability Accounts

Location: Dallas, TX (Remote or Hybrid)

Salary Range: $75,000 – $100,000

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem‑solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi‑Line Claim Supervisor is responsible for providing technical leadership, claim oversight, and direct supervision for a team of approximately 2–5 adjusters handling general liability, premises liability, and bodily injury claims within a national account environment. This role combines hands‑on claim handling with people leadership responsibilities. The Supervisor maintains a personal caseload of complex and litigated claims while ensuring quality claim handling, compliance with Corporate Claim Standards, client‑specific requirements, and jurisdictional regulations across the team.

This position supports a highly engaged national client with significant liability exposure and elevated service expectations. Success requires a leader who is technically strong, highly responsive, comfortable managing litigation, and committed to coaching and developing others. The ideal candidate brings extensive liability claim expertise, strong litigation management experience, and a proven ability to lead adjusters while balancing client expectations, operational priorities, and claim outcomes.

Approximately 30% of claims involve litigation exposure, making defense counsel management and strategic claim resolution essential components of the role. This is not simply a supervisory role — it is a working leadership position responsible for driving claim quality, mentoring staff, supporting hiring and development efforts, and serving as a trusted resource for both clients and claim professionals.

• Supervise and provide technical guidance to a team of approximately 2–5 multi‑line adjusters
• Review, assign, and oversee claim activity to ensure compliance with Corporate Claim Standards and client‑directed handling instructions
• Manage a personal inventory of complex, high‑exposure, and litigated liability claims
• Investigate, evaluate, and adjust assigned claims from inception through resolution
• Establish and oversee reserve strategies for assigned files and supervised claim inventories
• Review and monitor medical, legal, investigative, and vendor expenses
• Negotiate settlements within authority levels and assist staff with complex settlement strategies
• Partner with defense counsel on litigated matters and provide guidance regarding litigation strategy
• Conduct file reviews, audits, coaching sessions, and performance discussions
• Assist with interviewing, onboarding, mentoring, and developing claim professionals
• Support employee performance management, goal setting, and career development
• Ensure timely and accurate claim documentation, diary management, reserving, and financial controls
• Participate in client meetings, stewardship reviews, and claim review discussions
• Help identify workflow improvements and best practices to support organizational success
• Maintain compliance with client handling instructions, state regulations, and corporate standards

• 10+ years of multi‑line claim handling experience, including significant experience managing complex, attorney‑represented, litigated, and high‑exposure liability claims from investigation through resolution
• Strong experience handling general liability, premises liability, and bodily injury claims, with exposure to industries such as transportation, hospitality, entertainment, recreation, tourism, amusement, and other guest‑facing operations
• Experience managing claims involving significant injury…