Assistant Branch Manager III

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Full Time Clerical Independence, MO, US

7 days ago Requisition

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule:
One weekend per month and one evening shift per week as part of a full-time, 40 hour-per-week schedule

Position Overview

The Assistant Branch Manager III is responsible for providing excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Assistant Branch Manager III interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. This position keeps abreast of current library trends and services.

Essential Functions

• Support the management of a branch staff of up to 50
• Coordinates the work of employees in conjunction with the branch managers
• Disseminates information in a timely manner to all staff members
• Creates training for branch staff on mission enhancement service
• Assess individual and team performance
• Provides coaching and disciplinary action when appropriate

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• Assists the Branch Manager in the hiring process for 15-25 new hires annually
• Support the Branch manager during the hiring process
• Coordinates onboarding with Branch Manager and associated Departments
• Supports Facility of over 30,000 sq. ft.
• Walks interior and exterior building regularly to ensure safety for staff and customers
• After hours contact for building issues
• Point of contact for vendors and contractors
• Curates’ collection and merchandising
• Deselects and trains staff on deselecting library materials
• Continually evaluates the branch materials collection
• Plans and updates collection layout plan for Branch in consultation with assigned Associate Director for Public Service to improve access
• Oversees and trains staff on floating process
• Trains staff in efficient merchandising practices to engage customers
• Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions. This also includes delivering materials outdoors to customers.
• Supports the relationship with Mission Enhancement housed within the library.

Education and Experience

• 1 year of Supervisory Experience Required
• 1 year library experience preferred

Knowledge, Skills, and Abilities

All successful leaders at MCPL should demonstrate:

• Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.
• Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.
• Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
• Reliable, punctual, and flexible with scheduling.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.
• Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.
• Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers.
• An advanced understanding of…