Chevrolet Zone Manager Parts and Service - Sacramento​/Seattle

Field Work Arrangement:
This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.

Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand.

• Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards.
• Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity.
• Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management.
• Take full ownership of Zone revenue, customer retention, and overall customer experience.
• Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed.
• Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability.
• Oversee execution of business plans and implement countermeasures to address challenges and promote innovation.
• Monitor and achieve key performance indicators (KPIs), including:
  
  Sales Reporting Tool (SRT), objectives
  
  Net Promoter Score (NPS), Customer Retention,Service Training Standards (STS) compliance,EV Training & Compliance,Workplace of Choice, Engagement,Direct Leaders Index,Participation
• Demonstrate deep understanding of Service & Parts Operations, including:
  
  Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies
  
  Consultative selling techniques

• Bachelor’s Degree or equivalent professional experience.
• 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
• 3+ years of experience leading, coaching, and developing a team preferred.
• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
• Ability to travel up to 50%.
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

• Excellent oral and written communication skills, with the ability to inform and persuade effectively.
• Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
• Effectively Inspires & Motivates Others to Achieve High Performance
• Successfully builds and maintains strong internal/external relationships
• Successfully Drives for Results & Drives Change Management
• Effectively demonstrates Informative and Persuasive communication skills
• Effectively works autonomously with strong Time Management & Prioritization Skills
• Effective With Timely Problem Solving
• Consistently Demonstrates Innovation and Creativity
• Consistently Demonstrates Initiative & Adaptability
• Strong Customer Orientation

• The salary range for this role is $,800. The actual base salary a successful candidate will be offered within this range…