Technical Readiness & Communities Director

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible or Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Nowis standing up a dedicated Communities of Practice function within the Customer Excellence Group (CEG). Thisfunctionisdesigned to multiplyexpertiseacross 3,400+ practitioners worldwide. The Director, Community of Practice will own the strategy, design, and day-to-day operation of this community ecosystem, scaling AI and technical readiness across every GEO and every customer-facing role.

This role sits at the convergence of three disciplines-readiness, content standardization, and communities and serves as the amplification layer in the PD&I Readiness Engine. Product experts earn hard-won lessons in the field; the readiness team packages them; you multiply them acrossCEGsoexpertiseisscaled.

You will report to the Director of Technical Readiness and partner closely with GEO leadership, Product, Engineering, and Service Now University to build something CEG has never had: a self-sustaining, accountable system for scaling practitionerexpertiseat speed.