Partner Services Manager

Programs Services Manager

Reports to:
Senior Director of Partners & Programs

Direct Report(s):
Partner Relationship Coordinators (4) and Community Data Coordinator

FLSA Status:
Exempt

Job Location:

70 Corporate Woods Dr., Bridgeton, MO 63044

The Partner Services Manager advances the St. Louis Area Foodbank’s vision of a nutritionally secure Missouri and Illinois by strengthening relationships with community partners and expanding the capacity of the Foodbank’s partner network. This position provides leadership and direction to the Partner Relationship Coordinators and Community Data Coordinator and works collaboratively across departments to identify community needs, strengthen partner capacity, and expand access to resources throughout the Foodbank’s 26-county service area.

The Partner Services Manager builds authentic relationships with community partners and stakeholders, evaluates the effectiveness of capacity‑building efforts, identifies trends and opportunities for collaboration, and develops solutions responsive to the unique needs of the communities we serve. The Manager provides leadership and oversight for the implementation and ongoing utilization of Service Insights, in partnership with the Community Data Coordinator, to strengthen data collection, evaluation, and data‑informed decision‑making across the service area.

The Manager also oversees efforts to identify, vet, onboard, and support new partners throughout the Foodbank’s service area.

• Develop and oversee a capacity‑building strategy that strengthens the Foodbank’s partner network and evolves in response to the changing needs of our neighbors and communities.
• Support program outreach and expansion efforts focused on specialized populations, including seniors, children, and Veterans.
• Provide leadership and oversight for the implementation, adoption, and ongoing utilization of Service Insights across the Foodbank’s service area in collaboration with the Community Data Coordinator.
• Collaborate with Programs and Community Partners leadership to identify communities requiring increased service capacity and work with Partner Relationship Coordinators to develop and implement appropriate solutions, including strengthening existing partners or recruiting new partners.
• Ensure prospective partner inquiries are effectively managed and established processes for partner vetting, onboarding, and support are consistently followed.
• Identify trends in partner and community needs and collaborate with the Programs team to develop capacity‑building resources, trainings, and tools.
• Provide leadership, coaching, goal setting, performance management, and ongoing professional development to Partner Relationship Coordinators and the Community Data Coordinator.

• Research, identify, evaluate, and onboard appropriate new partners when additional access points, capacity, or program expansion is needed, ensuring partnerships support the Foodbank’s mission, vision, and strategic priorities.
  Ensure partner compliance with applicable government requirements, Feeding America standards, St. Louis Area Foodbank policies, and other relevant regulations and operating guidelines.
• Develop and maintain documentation related to agency partnerships, partner training, onboarding, and compliance.
• Assess existing partner relationships and identify opportunities to strengthen and expand partner capacity and community impact.
• Lead the planning, implementation, and engagement of the Partner Committee while cultivating partner collaboration, recognition, communication, and feedback.
• Supervise the day‑to‑day work of Partner Relationship Coordinators and the Community Data Coordinator, including establishing goals, providing coaching and feedback, supporting professional development, and conducting annual performance evaluations.
• Develop and maintain relationships throughout the Foodbank’s service territory and utilize relevant community data to understand local resources, capacity, challenges, opportunities, and other factors affecting food and nutrition security.
• Assist with network and neighbor needs assessments, surveys, and other feedback…