Scuba Manager; Retail & Operations

Scuba Experience Manager

At Diventures, safety is our number one priority, and fun is our number one goal. We are in the relationship business, using our passion for water to impact lives, change the world, and have fun doing it.

We are looking for a Scuba Experience Manager to lead the scuba, retail, and travel experience at one of our Diventures locations. This role is ideal for an energetic, customer-first leader who loves scuba, enjoys developing people, and excels at creating exceptional experiences that turn customers into lifelong divers.

As the Scuba Experience Manager, you will be a key member of the store leadership team. You will work closely with the Store Director, Aquatics Experience Manager, Dive Professionals, retail team members, customers, and Store Support partners to drive customer acquisition, conversion, retention, and revenue growth across scuba instruction, equipment, travel, service, and rental programs.

This is a hands‑on leadership role. You will spend significant time on the retail floor with customers and team members, setting the standard for service, sales, communication, professionalism, and excitement around scuba and the aquatic environment.

You will be responsible for driving the performance of scuba, retail, and travel programs at your location. This includes helping customers find the right courses, equipment, experiences, and travel opportunities while ensuring each interaction reflects the Diventures standard of high‑touch, personalized service.

You will lead your team in creating positive, lasting, and profitable customer relationships. From new divers exploring scuba for the first time to experienced divers preparing for their next trip, you will help ensure every customer feels welcomed, supported, and excited about what comes next.

You will work with the Store Manager and Store Support team to set and achieve revenue, KPI, and growth goals. You will monitor program performance, identify opportunities, support lead conversion, promote travel and continuing education, and maximize retail sales through strong customer engagement.

You will recruit, train, coach, and retain a strong team of retail salespeople and Dive Professionals. You will provide consistent feedback, support individual development plans, conduct Surface Intervals, and help build a stable leadership and instructor pipeline through effective succession planning.

You will lead by example through regular presence with customers and team members during retail hours. At times, you may serve directly as a Customer Experience Specialist or Dive Professional to support the business and model the customer experience you expect from others.

You will help ensure effective course scheduling, instructor scheduling, swim‑to‑scuba and Try Scuba conversion, equipment sales, product merchandising, inventory management, scuba equipment service coordination, and rental program execution.

You will maintain current knowledge of pool, scuba, and industry safety standards. You will support proper facility operation, coordinate efficient pool utilization, complete monthly facility inspections, and help maintain a clean, safe, and well‑organized environment for customers and team members.

You will help make coming to work fun through personal connection, team building, contests, events, outings, games, and recognition. You will model a positive, can‑do attitude and proactively support teammates across scuba, swim, retail, service, and other store functions.

You will develop community relationships, support local events, promote water safety, and help grow awareness of Diventures through outreach, education, and local engagement.

A successful Scuba Experience Manager:

• Builds strong, meaningful customer relationships.
• Achieves planned revenue and KPI goals.
• Gro…