Catering Coordinator

Job Overview

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Catering Coordinator

Catering

Non-Exempt

As a Catering Coordinator, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price, and ensures a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you:
Department Employees

• Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service; and setting a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
• Provides prompt, efficient, and friendly customer service, exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Handles and satisfies customer issues.
• Determines department goals with the store director.
• Meets with customers and determines their needs.
• Writes a detailed order and coordinates the order with all departments involved (kitchen, bakery, delicatessen, etc.).
• Contacts businesses and prospective customers to inform them about the catering service.
• Develops contracts for exclusive Hy‑Vee only catering.
• Recommends and buys equipment with Store Director’s approval.
• Consults with customers on available rental companies.
• Attends department manager meetings and obtains baseline prices from them.
• Figures retail pricing and ensures correct pricing; prepares the customer bills, extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Develops and maintains standard catering practices and checks multi‑catering events for quality control.
• Answers phone calls and returns calls from voicemail in a timely and efficient manner.
• Develops guidelines for the department’s performance in the absence of the manager.
• Organizes shows and events for the store (e.g., bridal show, holiday show); sets up displays for events and communicates with the events coordinator for annual event information.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work on schedule and works expected number of hours.

• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Performs departmental duties as needed.
• Assists in other areas of the store as needed.
• Performs…