Business Development Executive

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

Servpro Team Jones is hiring a Business Development Executive. The role of a Business Development Executive (BDE) in the property restoration and disaster recovery industry is critical for driving revenue and establishing long‑term partnerships. A successful BDE acts as the primary liaison between the restoration company and key stakeholders, including insurance carriers, property managers, adjusters, and commercial facility owners. The primary objective is to secure a steady stream of referral business and formal service agreements that guarantee priority response and revenue generation.

Negotiation and execution of formal service agreements. These contracts solidify the relationship between the restoration firm and the client, ensuring that the firm is the first point of contact when a disaster strikes. BDEs handle several types of agreements, each requiring specific approaches.

Emergency Response Agreements (ERAs). For commercial clients and property managers, BDEs focus on securing ERAs, sometimes referred to as Master Service Agreements (MSAs) or Contingency Plans. An ERA establishes the restoration company as the priority responder for a commercial property in the event of a disaster. The BDE's responsibility is to educate property owners and facility managers on the value of proactive disaster planning.

By signing an ERA, clients benefit from priority response times, pre‑approved pricing structures, and minimized business disruption.

Sales Pipeline and CRM Management. BDEs are responsible for managing the entire sales pipeline, from initial prospecting to contract execution and ongoing account management. Utilizing CRM software (such as Dash, Salesforce, or specialized restoration CRMs) is a daily requirement. BDEs must maintain accurate, detailed notes on client preferences, track the progress of leads, and log all networking activities. They are often required to submit detailed weekly activity reports outlining visits, meetings, and progress toward specific revenue goals.

Account Management and Client Retention. Ongoing account management is crucial to ensure client satisfaction and secure repeat business. BDEs serve as the primary account manager, acting as a bridge between the client and the internal operations and estimating teams.

Summary of Core Competencies. To effectively execute these responsibilities, a Restoration Business Development Executive must possess a specific set of skills and competencies.

• B2B Sales Expertise: Proven ability to navigate long sales cycles, negotiate contracts, and close deals with commercial entities and insurance carriers.
• Industry Knowledge: Understanding of property damage restoration processes, construction terminology, and estimating software (e.g., Xactimate).
• Strategic Planning: Capability to develop geographic routing plans, target high‑value verticals, and create actionable business development strategies.
• Interpersonal
  
  Skills:
  
  Exceptional communication, relationship‑building, and conflict‑resolution skills to inspire loyalty and trust among referral partners.

• Bachelor’s degree in marketing or business or equivalent experience preferred.
• A minimum of 5 years of direct sales experience.
• Strong process and results driven attitude.
• Experience in the cleaning, restoration, or insurance industry is preferred.

• Ability to successfully complete a background check subject to applicable law.