Resident Move-in Technician

Resident Move-In Experience Technician

Full-Time, Non-Exempt

Monday-Friday, 8a-4:30p

Hours may be required to flex based on needs to support move-ins, resident transitions, and other operational responsibilities. Occasional on-call responsibilities.

The Resident Move-In Experience Technician helps to ensure that new residents make a positive transition into their new home at John Knox Village. Provides priority support to new residents during the first several weeks after move-in, assisting with minor maintenance adjustments, move-in setup needs and early service requests. The technician will be responsible for maintaining vacant residences in move-in ready condition following turnover from the Renovations Department as well as general maintenance duties throughout the campus.

Ensure that the facilities on the campus of John Knox Village are maintained in excellent condition. Performs general maintenance duties for residents and associates on John Knox Village campus. May perform general duties in the areas of plumbing, electrical, mechanical, painting and carpentry. Supportive of the Village's mission, values, and service/hospitality (PRIDE) expectations. Completes training as required by policy.

ESSENTIAL Job functions

• Assists residents during their move-in process, including minor setup tasks such as hanging pictures, installing curtain rods, adjusting shelves, positioning televisions, and repositioning light furniture.
• Assists residents with basic operational questions regarding thermostats, appliances and other home features.
• Performs proactive follow-up visits with newly moved-in residents to identify and correct minor issues.
• May hang ceiling fans, lights, pictures, televisions, or perform other general maintenance requests as appropriate.
• Performs general maintenance duties including plumbing, electrical, mechanical, painting, and carpentry repairs as assigned.
• Troubleshoots, repairs, and maintains machinery, equipment, physical structures, plumbing systems, and electrical systems using hand tools and power tools.
• Performs general renovation duties and responsibilities.
• Performs minor adjustment and repair tasks including replacing light bulbs and fixtures, adjusting cabinet hardware, aligning doors and windows, installing minor hardware, and replacing switches, outlet covers, and small electrical components.
• Clears clogged drains and repairs or replaces plumbing fixtures. Knowledge of drain cleaning equipment is preferred.
• Repairs and adjusts windows, glass, locks, hinges, and door hardware.
• Performs regular inspections of vacant apartments, villas, cottages, and residential units to ensure residences remain in move-in ready condition following turnover from the Renovations Department.
• Conducts detailed pre-move-in inspections prior to new resident occupancy to verify proper operation of plumbing fixtures, lighting, HVAC systems, appliances, doors, hardware, life safety devices, and other residential components. Identifies, documents, and coordinates correction of deficiencies discovered during vacant unit inspections or pre-move-in walkthroughs and helps maintain high presentation standards to ensure residences are clean, functional, safe, and prepared for occupancy.
• Remove or recycle trash as needed.
• Participate in environmental training and respirator usage when necessary.
• May assist other maintenance technicians with building repairs and projects as needed.
• Shovels snow, hauls trash, uses ladders, and performs other maintenance duties as required.
• Adheres to all safety regulations and requirements.
• Ability to handle stress and maintain professional interactions with residents, coworkers, and supervisors.
• Ability to maintain acceptable standards of workplace conduct.

The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.

ESSENTIAL QUALIFICATIONS

Education:

• This position requires the level of education typically acquired by a course of study leading to a high school diploma or GED and a minimum of two years trade school.

Licenses/Certifications:

• Must have a valid driver's license and proof of auto insurance.
• Must have or be able to obtain a Missouri Class E driver's license or equivalent within 30 days of hire if position assignment requires use of JKV vehicles.

Knowledge and Skills: (required unless otherwise noted)

• A minimum 2 years of general maintenance experience is required.
• Previous experience with apartment turnover, residential maintenance or customer facing services roles preferred.
• Ability to read and interpret documents such as safety rules, operating instructions, handbooks and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data,…