Service Center Lead – QA​/QC

• Oversee all Service Center operations in alignment with customer requirements and project scope

• Manage inventory control operations across receiving, putaway, picking, and shipping of high-value equipment and materials

• Coordinate Service Center functions to meet customer and project requirements

• Determine and assign putaway locations according to warehouse strategy and project needs

• Maintain real-time inventory tracking and lifecycle traceability in HCAP

• Resolve inventory discrepancies and operational barriers

• Supervise, guide, assign tasks to, and mentor a small team

• Manage daily facility operations, product quality, workflow, and safety standards

• Act as onsite lead and primary point of contact at customer or project locations as needed

• Provide leadership feedback on operational challenges, warehouse layout, and process improvements

• Collaborate with cross-functional teams on workflow, space utilization, and customer-focused improvements

• Oversee FIFO pick-ticket fulfillment and verify outbound shipment accuracy and completeness

• Ensure equipment is staged, labeled, and documented according to quality and compliance standards

• Coordinate with logistics and production teams to meet delivery schedules and customer deadlines

• Maintain HCAP audit trails for all inventory movement

• Generate reports on inventory, transactions, Service Center performance, and project status

• Support data-driven decisions through reliable metrics and operational insights

• Support Computacenter’s mission and core values

Requirements

• High school diploma or GED required
• Associate degree or inventory control certifications preferred
• 2+ years in inventory control or logistics operations
• Proven experience in inventory control and service center leadership
• Strong working knowledge of inventory systems, audit requirements, warehouse optimization strategies, and facility management
• Legally eligible to work in the United States
• Ability to operate independently and lead teams across dynamic, multi-location environments
• Excellent communication skills, problem-solving ability, and attention to detail
• Strong organizational skills
• Proficient with warehouse management systems (WMS); HCAP experience is a plus
• Familiarity with FIFO practices and service center layout optimization
• Ability to operate warehouse equipment; forklift certification is an advantage
• Basic proficiency in Microsoft Office Suite, including Excel and Outlook
• Ability to lift/move items up to 50 pounds
• Ability to stand, walk, and operate warehouse equipment for extended periods
• Accountability and reliability
• Process discipline and attention to detail
• Problem-solving and critical thinking
• Commitment to operational excellence and safety

Core Competencies

Demonstrates expertise in inventory control and logistics operations, with a strong focus on warehouse management systems and process optimization. Proven ability to lead teams, ensure compliance with safety standards, and maintain operational excellence in dynamic environments.

Highest-signal resume keywords

• Inventory Control Management
• Warehouse Management Systems (WMS)
• Service Center Leadership
• FIFO Practices
• Operational Excellence

ATS Optimization Keywords

Hard Skills

• Inventory Systems
• Audit Requirements
• Warehouse Optimization Strategies
• Facility Management
• Data-Driven Decision Making
• Real-Time Inventory Tracking
• Lifecycle Traceability
• Forklift Operation
• Microsoft Office Suite
• HCAP Experience

Soft Skills

• Excellent Communication Skills
• Problem-Solving Ability
• Attention to Detail
• Strong Organizational Skills
• Accountability and Reliability

Certifications & Qualifications

• Inventory Control Certifications
• Forklift Certification

Industry Keywords

• Service Center Operations
• Logistics
• Customer Requirements
• Project Scope
• Safety Standards