Specialist, Student Accounts

Student Accounts Specialist

Under the general supervision of the Assistant Director of Student Accounts, the Student Accounts Specialist manages cashiering, student financial services, and centralized accounts receivable systems for LSSC. The Specialist performs a variety of moderately complex tasks to support students and the College community while providing exceptional customer service. Responsible for demonstrating LSSC's core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.

Include, but are not limited to the following:

• Manage the recording of all incoming checks and wire payments, including but not limited to scholarships and state funds, daily.
• Prepare end-of-day deposits if needed. Identify the appropriate student account or general account for posting check/wire payments in Cash Net/Banner or process direct receipts in Banner for wire payments.
• Manage the recording of all incoming payments for third-party billing, including but not limited to Florida Pre-Paid and Dual Enrollment. Update payments in individual student accounts in Banner to indicate paid status. Record retiree insurance charges and payments to individual accounts and reconcile monthly retiree insurance charges and payments.
• Coordinate with Financial Aid team members on student financial matters, when applicable.
• Provide customer-oriented interaction with students, staff, faculty, and the College community.
• Deliver superior customer service regarding account balances, collection issues, refunds, payment agreements, and resolution of client discrepancies.
• Answer phone calls and monitor the Business Services email (Student Accounts) daily.
• Manage the monthly mailing process of student and third-party billing invoices.
• Execute daily Banner processes to remove automatically holds on student accounts; review lists to verify holds are released and correct any discrepancies.
• Assist with the monthly review of all holds on student accounts in Banner and update delinquency billing codes to "age" accounts from the current billing cycle through the collections process if accounts remain unpaid.
• Mail Accounts Payable, Student Refunds, and Payroll checks. Manage electronic record-keeping by scanning invoices, cashier sessions, deposit pickup forms, and related documents into App Xtender.
• Assist with the submission of unpaid accounts receivable balances to the collection agency.
• Provide superior customer service regarding collection issues and resolution of client discrepancies.

• Assist the Assistant Director of Student Accounts with other duties as assigned. Perform the Drop for Non-Payment Process in accordance with the academic calendar, typically four times per semester.
• Process all student refunds every week. Send text/email blasts related to drops or payments owed. Train student assistants.
• Reconcile community scholarships in Banner to student accounts, update records for posting in Financial Aid, and return any unused scholarship funds to donors. Complete a monthly reconciliation of athletic meal money issued and verify that all funds are either expensed or returned.
• Prepare various monthly financial reports, including but not limited to sales tax and postage/copier/internal supply chargebacks.
• Provide support to the Financial Services Department as needed, including ordering office supplies.

• Perform other duties as assigned.

• Knowledge of basic math and general office practices and procedures.
• Ability to maintain financial records and prepare routine financial reports.
• Ability to concentrate on the details of projects during numerous interruptions by telephone.
• Demonstrated excellent oral and written communication skills and ability to maintain effective working relationships with the college community.
• Ability to maintain a professional and courteous attitude when working with the public.
• Ability to deal professionally and tactfully with upset or difficult customers.
• Proficiency in Microsoft Office Suite.
• Working knowledge of Ellucian Banner and Cash Net applications or similar programs.

ABILITIES/GE…