Front Office Coordinator - Medical Office

The Patient Navigator manages a variety of front office functions and is key to the smooth operation of a dynamic outpatient wound care center. The role performs general office duties to assist the staff of the WCC and supports patients throughout the care continuum.

• Coordinate with Center leadership to maximize daily patient census.
• Actively participate in staff meetings to support key functions.
• Greet patients and visitors, answer and route calls to appropriate staff.
• Maintain all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Work and schedule for provider, according to the care continuum model.
• Obtain and verify patient insurance information, including pre-certifications and pre-authorizations, and enter data in appropriate databases.
• Collect and enter patient charges, verify and reconcile charges, and prepare monthly patient survey data for providers.
• Assemble new patient charts, maintain and file existing charts, and conduct spot checks for data completeness and signatures.
• Coordinate and schedule ancillary testing with other hospital departments.
• Arrange patient transportation as needed.
• Maintain office equipment and supplies, and medical supplies as directed.
• Perform other duties as required.

• High School Diploma or GED;
  Associate’s degree preferred.
• Minimum of two (2) years of office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal, and communication skills (oral and written).
• Strong organization and time‑management skills.
• Typing speed of 60 words per minute.
• Basic math skills and attention to detail.
• Ability to maintain confidentiality.
• Capacity to work in a fast‑paced environment and manage multiple projects simultaneously.
• Team‑orientated and collaborative work style.

This range is an estimate based on potential employee qualifications, geography, and operational needs.