Membership Services Coordinator

Title:

Membership Services Coordinator

Performance Profile Source:
Individual Contributor

Department:
Club Operations

Reports To:

Service Director

FLSA Status:
Non-Exempt

Worker Category:
Part-Time / Full-Time

Job Class:
Clerical

EEO Job Category:
Administrative Support

Location:

Leesburg Branch

Address: 1851 Griffin Road Unit #1, Leesburg, FL 34748

Since 1944, Boys & Girls Clubs of Central Florida has provided children and teens, ages 6 to 18, with a safe place to learn and grow during non-school hours. Today, more than 15,000 young people call our 39 Clubs across five Central Florida counties home. The mission of Boys & Girls Clubs of Central Florida is to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring adults.

Every day after school and all summer long, our members walk through the blue doors at little or no cost to their families and find academic support, enrichment, and caring adult role models who believe in what they can become.

How we do it matters as much as what we do. Our Clubs deliver quality programming grounded in evidence across six core pillars of focus: education and career development; character and leadership development; sports, fitness, and recreation; health and life skills; the arts; and mental health. That work is reinforced by practices informed by trauma research, mental and emotional wellness support, and an unwavering commitment to safety.

The results show up in graduation rates, college and vocational school enrollment, grades, and young people who tell us they feel emotionally safe at their Club. As part of the national Future Ready movement, we are growing bigger, better, and bolder, and we know none of it happens without exceptional people. That is why we invest in our team through comprehensive training, leader development, competitive compensation and benefits, and a workplace culture built on excellence, belonging, and accountability.

If you want your work to change the trajectory of a child's life, there is a place for you here. Great futures start here, and they start with you.

The Membership Services Coordinator is responsible for providing regular clerical and administrative support to the Service Director or other Club staff as needed. This role involves preparing correspondence and reports, maintaining the club member database and statistical information, managing schedules and calendars, answering telephones, and organizing electronic and hard-copy files. Additionally, the coordinator greets and directs visitors, maintains the front desk and lobby area, assists with membership inquiries and applications, and ensures courteous and quality customer service while maintaining the safety of Club members.

The coordinator may also assist with other administrative or clerical support activities.

• Membership and Front Desk Management:
  • Facilitate club member data daily, ensuring accuracy and completeness, including the collection of fees and issuance of membership cards.
  • Provide technical support for setting up parent portal accounts and assist families with access as needed.
  • Oversee the front desk area, admitting members and guests, ensuring attendance tracking, volunteer sign-ins, and coordinating the dismissal process while maintaining a welcoming environment.
  • Collect membership dues and program fees, adhering to financial management policies and tracking payment plans.
  • Control access to program areas, ensuring visitors and volunteers sign in.
  • Greet and welcome guests, notifying staff of visitors; maintain office security by controlling access via the reception desk.
  • Provide basic information in-person and via phone/email; facilitate internal/external package deliveries.
• Administrative Support:
  • Maintain a master schedule of Club activities and events, disseminating information to relevant parties.
  • Answer and screen phone calls, referring callers or taking messages as necessary.
  • Perform clerical duties such as preparing correspondence, reports, draft letters, and promotional materials; proofread all materials for accuracy.
  • Monitor club & office supply inventory and order supplies as needed; oversee office equipment inventory.
  • Assist with scheduling, meeting, and event preparation, and other administrative duties as needed.
  • Work with the Service Director on drafting and updating club communications.
  • Oversee front desk and club coverage schedules; facilitate…