Customer Service Rep II
Job in
Leesburg, Lake County, Florida, 34748, USA
Listed on 2026-04-30
Listing for:
Lifestream Behavioral Center
Full Time
position Listed on 2026-04-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Job Purpose:
* The Customer Service Rep II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive experience for clients. This role involves handling more complex customer interactions and requires a deep understanding of company services and policies to effectively assist clients.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy.
* Resolve customer issues by clarifying the complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
* Maintain a high level of product and service knowledge to effectively assist customers and provide accurate information.
* Document customer interactions, transactions, comments, and complaints in the customer service database.
* Collaborate with other departments to address and resolve complex customer issues.
* Provide feedback on the efficiency of the customer service process and suggest improvements.
* Assist in training new customer service representatives by sharing expertise and best practices.
* Uphold the company's values and ensure a high standard of service is delivered consistently.
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