Customer Service Rep II

Position: Customer Service Rep II (935)
Job Purpose:

* The Customer Service Rep II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive experience for clients. This role involves handling more complex customer interactions and requires a deep understanding of company services and policies to effectively assist clients.

Key Responsibilities:

* Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy.

* Resolve customer issues by clarifying the complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

* Maintain a high level of product and service knowledge to effectively assist customers and provide accurate information.

* Document customer interactions, transactions, comments, and complaints in the customer service database.

* Collaborate with other departments to address and resolve complex customer issues.

* Provide feedback on the efficiency of the customer service process and suggest improvements.

* Assist in training new customer service representatives by sharing expertise and best practices.

* Uphold the company's values and ensure a high standard of service is delivered consistently.