Emergency Services Dispatcher

Position: Emergency Services Dispatcher I
Salary: $25.72 - $37.66 Hourly
Location : 501 West Meadow Street, Leesburg, FL
Job Type: Full Time
Department: Police
Division: EMERGENCY DISPATCHERS
Opening Date: 05/05/2026
FLSA: Non-Exempt
Bargaining Unit: N/A

Nature of Work
The primary responsibility of this class is to receive process, transmit and/or dispatch 9-1-1 emergency and non-emergency calls for police via telephone and other communication devices. This class involves receipt of law enforcement calls and response to typical situations associated with the emergency/non-emergency telephone caseloads. This class incumbent's principle function is call taking; however, as assigned the incumbent may perform operations tasks in support of 911, radio and dispatch functions.

Incumbents in this class must maintain a calm, professional demeanor while handling a variety of calls. The incumbent is responsible for accurately receiving and disseminating information via telephone and computer without hesitation. Incumbents must quickly comprehend the nature of any emergency call and route the call appropriately in accordance with standard operating procedures. Incumbents use various types of emergency communications equipment and multiple computer hardware and software applications to accomplish assignments.

Essential Job Functions

• Operates a multi-line telephone to answer incoming calls, interviews callers to determine nature of request, classifies the request and determines the response needed.

• Required typing and computer skills for the use of Computer Aided Dispatch.
• Operates a complex Computer Aided Dispatch System, which functions for Police Emergency Response, handling approximately five hundred (500) calls for service daily.
• Utilizes the Computer Aided Dispatch System to notify the dispatch of request for service, to maintain control and to record the activities of all dispatches or calls for service.
• Maintains accurate logs and records in the Computer Aided Dispatch system and associated documentation in accordance with agency SOPs and retention requirements.
• Significant competency in all aspects of interpersonal communication, including teamwork concepts.
• Ability to maintain emotional/psychological control during stressful and time intensive situations and events.
• Ability to work shift work, 12 hour days/nights including weekends/holidays.

Minimum Requirements

• Requires a high school diploma or GED.
• Requires a valid State of Florida driver license and satisfactory driving record as a condition of initial and continued employment.
• Requires six months or more of experience in customer service, office administration, or a public-facing communications environment. Strong communication, typing, and computer skills required. Must have the ability to multi-task and thrive in a fast-paced environment. Must be able to remain calm and professional across a wide variety of situations. Must be able to type 35cwpm and maintain that typing speed throughout employment.
• Must pass an intensive police background check.
• Public Safety dispatching or 911 call center experience is preferred.
• Must be able to work 12-hour shifts including weekends/holidays. Shifts include 7:00 a.m.
  
  - 7:00 p.m., 7:00 p.m.
  
  - 7:00 a.m. or 12:00 p.m. to 12:00 a.m. Will primarily work 12:00 p.m. to 12:00 a.m. for the first year of employment.
• State of Florida 911 Public Safety Telecommunicator Certification is required within one year of hire date.
  
  Must obtain Criminal Justices Information Systems Certification and D.A.V.I.D. Certification within three months of hire date.

Health Insurance: Health Insurance is effective after 90 days of employment. Employees may elect a PPO or HMO plan. Provider is BCBS of Florida.

Dental Insurance: Dental Insurance is effective after 90 days of employment. Employees may elect a PPO or HMO plan. Provider is Mutual of Omaha.

Vision Insurance: Vision Insurance is effective after 90 days of employment. Provider is Mutual of Omaha.

Employee Wellness Center: Free to employees, dependents, and retirees who are enrolled in the City's health insurance. The EWC provides free onsite Health Risk Assessments, doctor appointments, basic lab work, and some generic prescriptions.

Retirement: A (401A) non-contributory defined contribution pension is provided for general employees. The City contributes 5%.Certified Police employees join the Chapter 185 Plan which requires employees contribute a predetermined percent into the plan. Certified Fire employees participate in a plan which exceeds the requirements of Chapter 175 and which requires employees contribute a predetermined percent into the plan.

All employees may elect to tax defer an amount allowed by the IRS to a 457 deferred compensation account

Life Insurance: $50,000.00 policy - 50% at age 70 for general employees, police and fire - 100% premium paid.

Bereavement Leave: 24 hours of leave with pay.

Holidays: 11 paid holidays.

PTO Sell Back program: Employees are eligible to sell PTO time back to the City, a maximum of 2 times per fiscal year for a total of…