Customer Service Representative

Job Summary

Service Center Leesburg has an immediate opening for a Customer Service Representative. Responsibilities include greeting and providing exceptional service to internal and external customers, monitoring work volume for the center, recommending load level requests, coordinating Rental Car/Tow companies to offer a one‑stop service, and maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.

• Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life – You’ll gain hands‑on experience within a production shop

• 1+ years of experience within a customer‑facing environment

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast‑paced environment
• Provide personable, friendly customer service to internal and external customers
• Work in a collaborative environment

Caliber is an Equal Opportunity Employer. Caliber uses E‑Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact