Teller Manager I - Leesburg Job Leesburg area,Florida USA,Finance & Banking

Exhibit consistent relationship building including, but not limited to:
Prepare for various customer interactions
Build rapport
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
Match customer needs to Seacoast Bank products and services
Confidently and proficiently explain Seacoast Bank products and services to customers
Proven ability to create and enhance relationships based on customer needs
Ask for referrals from new and existing customers
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
Respond promptly to customer needs and requests for service.
Quickly seek out appropriate people in more complex financial matters.
Able to balance business needs with customer requests while managing potential risk to bank.
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Display intermediate knowledge of consumer deposit and lending products and processes.
Exhibit high proficiency in outbound calling process.
Be highly proficient in identifying referral opportunities with internal business partners.
Deliver presentations regarding banking products/services through networking events.
Be highly proficient and help lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Demonstrate advanced knowledge of small business deposit products and processes including account maintenance.

LOCATION:

Leesburg, FL

ESSENTIAL DUTIES AND RESPONSIBILITIES Relationship Building

Exhibit consistent relationship building including, but not limited to:
Prepare for various customer interactions
Build rapport
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
Match customer needs to Seacoast Bank products and services
Confidently and proficiently explain Seacoast Bank products and services to customers
Proven ability to create and enhance relationships based on customer needs
Ask for referrals from new and existing customers
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
Respond promptly to customer needs and requests for service.
Quickly seek out appropriate people in more complex financial matters.
Able to balance business needs with customer requests while managing potential risk to bank.
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Display intermediate knowledge of consumer deposit and lending products and processes.
Exhibit high proficiency in outbound calling process.
Be highly proficient in identifying referral opportunities with internal business partners.
Deliver presentations regarding banking products/services through networking events.
Be highly proficient and help lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Demonstrate advanced knowledge of small business deposit products and processes including account maintenance.

Operational Functions

Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next…