Specialist I, Technology Support

Assist the Systems Administrator III/Director of Technology Infrastructure & PC Support in multi-campus support of Personal Computer hardware, user support, communications, and networks. Required to travel, work flex time, and be available for rotation of on-call hours.

Responsible for demonstrating LSSC’s core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.

• Troubleshoot, resolve issues, and maintain the college’s computers, laptops, printers, and peripheral equipment.
• Provide user support for college-wide systems, including software, hardware, and network infrastructure for computer classrooms, faculty, and staff, as well as imaging and deployment of college computers and laptops.
• Install and assist with the maintenance of network equipment, Support classroom technologies, including software and hardware.
• Install, maintain, and diagnose server applications and services. Install and maintain phone systems and hardware.
• Assist with configuration of VLANS, Responsible for software licensing, hardware inventory, and related equipment.
• Oversee student assistants, manage and maintain desktop policies on the network.
• Stay current with technology trends in both educational and business environments.
• Perform other duties as assigned.

• Detailed knowledge of current PC technology, including installation, repair, and network support.
• Knowledge of network cabling, basic knowledge of Windows Server operating systems, basic understanding of Audio-Visual equipment, and Active Directory.
• Intermediate knowledge of Windows Desktop Operating systems.
• Skills to troubleshoot and diagnose hardware, software, and user issues.
• Skills necessary to maintain Windows Servers, including backups and routine maintenance.
• Skills necessary to maintain a phone station with a phone switch.
• Ability to interface with vendors to solve complex issues.
• Ability to communicate clearly among peers and the user community.
• Ability to document all procedures and processes accurately and keep them up to date.
• Ability to follow up on uncompleted tasks.

• Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.
• Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
• Deliver exceptional customer service by fostering a welcoming and supportive environment.
• Present a professional image in words, actions, and attire.
• Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
• Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
• Demonstrate the skills necessary to critically examine situations and processes, making recommendations for improvement.
• Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
• Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required time frames. Proven flexibility to successfully work on a variety of projects quickly and accurately.
• Effectively manage change and adaptability.
• Adheres to all workplace safety rules, safety laws, regulations, standards, and practices
• Ability to work various hours, including nights, early mornings, and weekends
• Ability to travel amongst various campuses and attend College events, on or off campus, as required.

• HS diploma or GED
• Minimum 12 months of experience working in PC repair, network support, PC programming, and PC software support.

• An associate's degree in a related field is preferred.