Genesis Service Manager

Genesis Service Manager

The Genesis Service Manager is the center of communication for all repair activities and the liaison between customers and the dealership. As the primary point-of-contact for all automotive service matters, the Manager's core responsibility is to listen and thoroughly understand customer problems and to set/manage expectations. Through proactive oversight, the Manager leads a team of high performance service professionals to consistently deliver world-class service to all customers.

Luxury brand experience preferred.

The ideal Manager has an unrestricted driver's license, clean driving record, a minimum of two years of dealer-level or large facility experience, post-secondary automotive training, is certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record.

Benefits include medical, dental, vision, term life, company-paid term life, STD/LTD, accident indemnity rider, PTO/sick days, 401(k) with an employer match, employee assistant program, FMLA/maternity/paternity leave, and bereavement leave.

Essential functions may include tasks such as meeting/greeting customers, arranging diagnosis, making repair recommendations, managing delivery of repair actions, maintaining documentation, enforcing safety standards, ensuring parts inventory, managing service repair team, recruiting and hiring staff, developing and motivating staff, and performing other duties as assigned.

Physical demands include sitting, standing, walking, lifting, carrying, pushing, pulling, climbing, stooping, kneeling, crouching, reaching, handling, fingering, feeling, talking, hearing, tasting/smelling, near vision, far vision, depth perception, visual accommodation, color vision, and field of vision.

Environmental conditions include exposure to weather, moving mechanical parts, non-climate controlled conditions, wet and/or humid conditions, high exposed places, noise, and vibration.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.