Senior Branch Manager

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Full Time 104 - Branch Mgrs Leesburg, FL, US

Salary: $79,200.00 Annually

Insight Credit Union is looking for a skilled Branch Retail professional with experience in managing staff to excel in sales performance and member experience.

The
Senior Branch Manager
directs the operations of higher volume retail location(s), ensuring the branch meets established goals for service, sales, productivity, and quality of work. Total Deposits > $60mil or two locations > $40mil

This position is located in our Leesburg Branch at:

The position provides a competitive annual salary (listed in job posting) and includes the following comprehensive benefits package offering:

* Internal offers will be based on compensation policy.

• Free and Voluntary Life and Disability Insurance
• 401K with match up and 100% vested
• Paid Time Off
• Birthdays Off
• Tuition Reimbursement

Schedule & Training:

Shift includes 40 hours per week between Monday - Friday (9
am
-6pm) and Saturday (9am-12pm). Hours will be based on the needs of the branch. The position provides a 4-week training program at one of our training locations.

Functions & Responsibilities:

• Hires, reviews, schedules, trains, and monitors the work of branch personnel: conducts performance reviews; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies department recommendations from subordinates. Answers staff's questions, guiding them through difficult issues, diffusing angry members, or handling issues that cannot be fielded by lower management and staff. Leading team meetings, educating and coach staff regarding processes and practices, and explain expectations to employees.
  
  Coaching of branch personnel on a regular basis to update on new promotions. Provides continual coaching toward performance improvement of Assistant Manager and/or Branch Operations Supervisor and develops their effective coaching of department staff.
• Monitors branch operating results and ensures appropriate steps are taken to correct unsatisfactory conditions and ensure compliance with established Credit Union policies and procedures. Monitors and improves service, and other procedures. Evaluates performance with key metrics (accuracy, member-wait time etc.). Prepares reports for upper management. Meets or exceeds department and company goals for service standards, quality control, audits, and production.
• Knowledgeable in all phases of branch operations; teller, member service, and loan functions. Assist members and potential members with opening and closing accounts, answers questions about products and services, and refers credit union products and services beyond the members stated needs. Resolves problems that are within their authority to resolve and refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Assists other management team members in identifying trends and establishing sales and service goals. Develops objectives for branch's day-to-day activities. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Assumes responsibility of budgeting and tracking expenses where applicable.
• Takes on other tasks or projects to support employees, other managers, Member Support Center, and Credit Union operations. Acts as a mentor and support for other Branch Managers in a peer support role. Assists Senior Management by participating in organizational project teams.
• Ensures communications with other departments and management is consistent; prepares and submits standard reports; attends…