Collection Specialist

Account Collection Specialist / 202

RNR Tire Express, Leesburg, Florida, United States

Collections Specialist – Join Our RNR Family

Looking for a career with great pay, biweekly bonuses, and growth opportunities? If you have strong communication skills and at least two years of collections and customer service experience, we want you on our team at RNR Tire Express.

At RNR, we help people stay on the road with safe, quality tires through an affordable payment program that fits their budget. As a Collections Specialist, your key role is to help customers achieve ownership of their tires and wheels by working with them to stay on track with their payment plans. You’ll provide outstanding customer service in a supportive, family‑oriented environment while making a real impact.

• Help customers acquire ownership by assisting them in staying current on their payment plans.
• Build positive relationships with customers while working to resolve accounts.
• Communicate effectively via phone, text, and email to set up payment arrangements.
• Use empathy and negotiation skills to help customers meet their financial commitments.
• Maintain accurate customer records and follow RNR’s best practices for collections.
• Field visits – visit customers in the field to re‑establish communication and assist with payment solutions.
• Work closely with store teams to ensure customer satisfaction and account resolution.

• At least 2 years of collections and customer service experience.
• Rent‑to‑Own or Lease‑to‑Own experience is a plus.
• Strong negotiation and communication skills.
• Problem solver and multitasker – organized and focused in a fast‑paced environment.
• Tech‑savvy and detail‑oriented – comfortable using computers and tracking account information.
• Bilingual Spanish‑English is a plus.

• Valid driver’s license with a driving history that passes company requirements.
• Pass drug screen and background check to company policy standard.
• Ability to work flexible hours Monday through Saturday.
• Stand for long periods of time.
• Lifting and exerting up to at least 75 pounds.
• Professional proficiency in English – bilingual is a plus.
• Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is very helpful.

• Health, Dental and Vision insurance.
• 401(k) with company matching.
• Paid sick time and paid vacation.
• Closed on Sundays.
• One weekday off per team member and holiday pay on major holidays.
• Access to Dave Ramsey’s Every Dollar budgeting program.
• Holiday bonuses and Thanksgiving turkeys.
• Birthday cards with a gift.
• Community involvement initiatives.

We are a family‑owned business that values community and customer service. We support local schools, host service days, and partner with the NO More Foundation. Every Mother’s Day we give away a car to a deserving mom.

$17 - $19 hourly wage.