Case Manager Job Leesburg area,Florida USA,Social Work

Position: Next Step Case Manager

Description

This position is responsible for empowering our clients to accomplish their goals as it pertains to ending their homelessness and retaining housing. The Next Step Case Manager (NSCM) will assess clients and help them to create goals towards ending their homelessness. The NCM will prioritize client needs by turning them into steps, help them take each step by leaning on other community resources, meet direct needs to fill any community service gaps, and ultimately help clients continue to progress towards housing.

After being housed, the NSCM will maintain the relationship to help with housing retention.

Responsibilities and Duties:

Case Management

Complete an assessment to identify if a candidate will benefit from case management services.

Conduct motivational interviews with clients to determine their current resources and goals, as it pertains to helping them obtain housing, shelter, and/or employment.

Assist each client with creating a plan, prioritizing their needs by turning them into steps to help each client accomplish their goals.

Empower them to pursue their goals as it pertains to obtaining housing (or employment) and hold them accountable to those goals.

Referrals

Keep and monitor a log of each organization in Central Florida that supports the sheltered and unsheltered. Update the log as needed on a monthly basis.

Refer clients to other organizations to obtain services and resources we do not offer.

Hold clients accountable to referrals and follow up with clients, systems, or organizations to confirm referral was followed through.

Utilize budget to fill service or resource gaps if there are no organizations that will meet a need that a particular client may currently have.

Documentation

Keep detailed internal notes for each client in a secure location. Will ensure privacy and confidentiality of all notes taken.

Obtain signed Authorizations to Obtain and Disclose Information before entering info in HMIS if not already obtained.

Documentation will be done through the Homeless Management Information System (HMIS) to support the Continuum of Care (COC) coordinated effort to end homelessness. All referrals will also be documented in HMIS.

Supervision

Assist in supervising up to two social work interns as directed by the Director of Care Services.

Assist in interviewing and orientation of new social work interns.

Assist in conducting training with social work interns as a group and individually.

Be an ongoing resource and coach for interns throughout their internship experience.

Must have a Bachelors in Social Work (BSW) or related field (Psychology, Sociology, Human Services, Criminal Justice or other related field) or Associates with at least 3 years of Case Management experience
Excellent verbal and written communication skills
Strong problem solving and interpersonal skills
Organized accurate, thorough, detail-oriented and able to monitor work for quality
Intermediate level with MS Office Suite and Google Docs, Google sheets

Preferences

Experience in working with individuals experiencing homelessness
Case Management Experience

Requirements

Physical Requirements

Ability to lift up to 50 pounds
Ability to stand, walk, sprint, run and patrol for extended periods
Must hear and see well (either naturally or with correction)
Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead
A considerable amount of time making repetitive motions
Work in a fast-paced environment with frequent interactions with customers
Ability to function with frequent temperature changes between indoors and out
Work in various weather conditions, including heat, cold, and rain
Stand and walk continuously for up to 8-10 hours during a shift while providing customer care
Considerable amount of time using a telephone and/or computer
Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks

administrative tasks

Answer phone calls and communicate with colleagues and clients verbally throughout the day

and scanners

Use hands and fingers for typing and operating office equipment, such as printers and scanners
Use hands and fingers for precise mouse movements and keyboard shortcuts
Review and analyze printed materials for accuracy and quality
Attend meetings and collaborate with team members in various office settings
Collaborate with colleagues and communicate professionally in person and via email
Sit at a workstation and use a computer to respond to customer inquiries and resolve issues

issues

Use a headset to communicate with customers over the phone for extended periods
Navigate between multiple software systems to access customer information EEO Statement
SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other…