Operations Administrator

Overview

Lansdowne Woods of Virginia Community Association, LLC (LWVA) serves as the master association for six independently operated condominium associations. LWVA is a vibrant, active adult (55+) community governed by an 11-member Board, with representatives appointed by each condominium association.

LWVA manages and maintains a 45-acre campus, including a 48,000-square-foot clubhouse offering a wide range of amenities: fitness classes; a state-of-the-art gym; indoor pool, hot tub, and sauna; massage room; table tennis; billiards; tennis, pickleball and bocce courts; a restaurant and bar; and a hair and nail salon. The Association also oversees roads, parking areas, pathways, lawns, gardens, and other shared structures and amenities.

Its primary role is the operation and oversight of common amenities for the benefit of all residents.

The Community Operations Administrator provides comprehensive administrative and operational support to the General Manager and serves as a central coordination point for resident services, grounds and landscaping operations, vendor and contractor compliance, resale documentation, insurance claim support, and project coordination in collaboration with the Chief Engineer.

This position is administrative and operational in nature and does not include executive decision-making authority, staff supervision, personnel management, or independent budget authority. The Community Operations Administrator exercises independent judgment and discretion in carrying out assigned responsibilities and is classified as an exempt, salaried position in accordance with applicable wage and hour laws.

The position offers an annual salary of $65,000 to $80,000, commensurate with the candidate’s experience, qualifications, and professional certifications.

The ideal candidate will hold a CMCA (Certified Manager of Community Associations) designation and possess a strong working knowledge of operations, governing documents, and best practices for common interest communities.

The successful candidate will be highly detail-oriented, organized, and capable of tracking multiple deadlines and priorities in a fast-paced environment. Strong written and verbal communication skills, professionalism, discretion in handling sensitive information, and the ability to collaborate effectively with management, engineers, vendors, and residents are essential.

Administrative & General Office Support

• Provide high-level administrative and operational support to the General Manager
• Maintain Association records, governing documents, and electronic and physical filing systems
• Draft, proofread, and distribute professional correspondence, notices, reports, and community communications
• Track action items, deadlines, and follow-ups to ensure timely completion
• Provide front desk/reception coverage as needed
• Ensure operational continuity during the General Manager’s absence
• Handle confidential information with discretion and professionalism
• Perform other duties necessary to support effective Association operations

Resident Services

• Serve as the primary point of contact for resident inquiries and concerns
• Respond to and triage resident issues, escalating matters to the General Manager as appropriate
• Log, track, and route maintenance and service requests to ensure timely follow-up

Grounds & Landscaping Coordination

• Serve as the primary point of contact for all grounds and landscaping matters
• Provide day-to-day direction to the groundskeeper
• Receive, track, and monitor landscaping-related reports and service requests
• Coordinate vendor scheduling, site access, and work completion
• Conduct routine visual inspections of common-area grounds
• Identify and escalate performance or service concerns to the General Manager

Vendor & Contractor Compliance

• Serve as liaison between the Association and vendors and contractors
• Maintain complete and current vendor compliance files
• Track licenses, insurance certificates, contracts, W-9s, and renewal deadlines
• Monitor compliance with Association access, safety, and conduct requirements
• Assist with procurement and contract coordination in collaboration…