Student Support Specialist (*Restricted

Student Support Specialist (
* Restricted)

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at , or DBVI at .

Working Title - Student Support Specialist (
* Restricted)

Role Title
- Education Support Spec II

Role Code - 29143-FP

FLSA
- Nonexempt

Pay Band - 03

Position Number - 280R0098

Agency
- Northern VA Community College

Division - NV280-VP Workforce Development

Work Location
- Loudoun - 107

Hiring Range - $58,000/yr

Emergency/Essential Personnel
- No

EEO Category - 5-Paraprofessionals

Full Time or Part Time
- Full Time

Does this position have telework options?
-Telework options are subject to change based on business needs- - No

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule
- Monday – Friday 8:30am to 5:00pm and occasional work evenings and weekends

Sensitive Position
- No

Job Description

- General Description:

The Student Support Specialist provides customer service functions, enrollment and program support for NOVA Workforce. This position will be responsible to serve the students and NOVA Community at large in a timely fashion. This position is not eligible for telework.

Duties and Tasks:
Provide quality customer service;
Identify and assess customer's needs to achieve satisfaction;
Handle customer complaints and provide appropriate resolutions and alternatives;
Perform registration tasks and/or provide guidance to students;
Enter and maintain accurate data into the student information system;
Issue enrollment confirmation emails and letters;
Troubleshoot and resolve enrollment problems;
Ensure that instructors have all instructional materials needed;
Organize and maintain files and records;
Assist program developers/managers/coordinators to ensure logistical arrangements for programs are met;
Provide general office support tasks;
Assist with the marketing of classes;
Perform other related duties as required

Special Assignments
- May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - KSAs:
The ability to adapt and respond to different audiences;
Excellent written and oral communication skills;
Strong interpersonal and organizational skills;
Ability to work cooperatively with students, instructors and staff; especially as part of a team;
Ability to work on multiple projects independently, at times under stress;
Ability to develop and prepare reports;
Ability to provide accurate information and courteous customer service;
Ability to interact effectively with internal and external customers;
Attention to detail and ability to take initiative;
Minimum

Work Experience:

Experience in Microsoft Office Suite. Experience in an office setting with office procedures, managing files, schedules and paperwork. Customer service and forward-facing experience. Administrative office experience. Must be willing to work at multiple Workforce locations due to the needs of the division

Additional Considerations
- Experience in a higher education setting. Experience working with enrollment. Experience working with under-served and underrepresented populations. Bilingual abilities are a plus.

Operation of a State Vehicle
- No

Supervises Employees
- No

Required Travel
- Maybe required to travel between NOVA Campuses.

Posting Detail Information

Posting Number -

Recruitment Type
- General Public - G

Number of Vacancies - 1

Position End Date (if temporary)

Job Open Date - 06/23/2026

Job Close Date - 07/07/2026

Open Until Filled

Agency Website -(Use the "Apply for this Job" box below)..edu

Contact Name

Email

Phone Number

Special Instructions to Applicants
- In…