Student Support Specialist (*Restricted

Student Support Specialist (
* Restricted)

The Student Support Specialist provides customer service functions, enrollment and program support for NOVA Workforce. This position will be responsible to serve the students and NOVA Community at large in a timely fashion. This position is not eligible for telework.

Duties and tasks include providing quality customer service, identifying and assessing customer's needs to achieve satisfaction, handling customer complaints and providing appropriate resolutions and alternatives, performing registration tasks and/or providing guidance to students, entering and maintaining accurate data into the student information system, issuing enrollment confirmation emails and letters, troubleshooting and resolving enrollment problems, ensuring that instructors have all instructional materials needed, organizing and maintaining files and records, assisting program developers/managers/coordinators to ensure logistical arrangements for programs are met, providing general office support tasks, assisting with the marketing of classes, and performing other related duties as required.

The ability to adapt and respond to different audiences, excellent written and oral communication skills, strong interpersonal and organizational skills, ability to work cooperatively with students, instructors and staff; especially as part of a team, ability to work on multiple projects independently, at times under stress, ability to develop and prepare reports, ability to provide accurate information and courteous customer service, attention to detail and ability to take initiative are required.

Minimum work experience includes experience in Microsoft Office Suite, experience in an office setting with office procedures, managing files, schedules and paperwork, customer service and forward-facing experience, and administrative office experience. Must be willing to work at multiple Workforce locations due to the needs of the division.