Administrative Manager

Administrative Manager II

Loudoun County Department of Family Services seeks a dedicated and experienced professional for its Administrative Manager position. The successful candidate will join the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

The Department of Family Services (DFS) is seeking an experienced Administrative Manager II to serve as the department's senior administrative authority. Under the direction of the Internal Operations Director, this position provides department-wide leadership, and oversight of administrative operations supporting all DFS divisions. The Administrative Manager II serves as a strategic administrative partner to the Internal Operations Director and DFS Executive Leadership Team, ensuring administrative infrastructure, resources, policies, processes, and internal controls support effective service delivery, compliance, risk accountability, management, and County priorities.

The position provides direct supervision and centralized leadership for the DFS Executive Assistant to the Director and additional Administrative Assistant IV positions. The Administrative Manager II establishes consistent administrative standards, prioritizes and monitors workload, develops staff capability, and ensures continuity of critical administrative functions. The position also provides leadership in personnel administration, compliance and risk management, budget and procurement, executive support, records and information management, systems, process improvement, and operational continuity.

The position serves as a key resource to department leadership and County administrative offices, and independently manages complex administrative, operational, personnel, fiscal, and compliance matters. This is an on-site position and is not eligible for telework.

Essential Responsibilities:

Administrative & Operational Management

• Directs and coordinates day-to-day administrative operations across DFS divisions.
• Develops and maintains administrative policies, procedures, processes, standards, and internal controls.
• Ensures consistent administrative practices and service expectations across the department. Oversees workflow, resource allocation, workload, and administrative service delivery.
• Identifies operational challenges and recommends solutions to improve efficiency, consistency, and accountability.
• Leads or supports department-wide initiatives, special projects, process improvements, and organizational priorities.
• Serves as the primary contact for County administrative offices on department-wide administrative matters.

Executive Leadership & Department Support

• Serves as a strategic administrative partner to the Internal Operations Director and DFS Executive Leadership Team.
• Coordinates executive administrative support, meetings, initiatives, assignments, and time-sensitive priorities.
• Ensures timely, accurate, and confidential handling of sensitive information.
• Anticipates administrative needs and recommends solutions to leadership decision-making.
• Coordinates follow-up and accountability for department-wide actions, assignments, and deadlines.
• Serves as a liaison between DFS leadership, County administrative offices, and internal and external stakeholders. Builds effective working relationships with DFS divisions and with County partners, including Human Resources, Finance, Procurement, Information Technology, Legal, and Compliance.

Personnel Administration & Supervision

• Directly supervise the DFS Executive Assistant and additional Administrative Assistant IV positions.
• Establishes performance expectations, priorities, goals, and accountability measures.
• Assigns, prioritizes, and monitors workload and ensures appropriate staffing coverage.
• Conducts performance evaluations and provides coaching, feedback, training, and professional development.
• Ensures appropriate onboarding, cross-training, and continuity of critical administrative functions.
• Addresses' performance concerns in accordance with County policies and procedures.
• Promotes a collaborative, accountable, professional, and service-oriented administrative team.
• Ensures appropriate staffing coverage and continuity of critical administrative functions.
• Establishes clear roles, responsibilities, communication protocols, and performance expectations across the…