Veterinary Receptionist

Overview

Lansdowne Animal Hospital is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments
, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed only Monday-Friday
, no weekends!

Full-time benefits and compensation**:

• Compensation: $20 - 23 per hour, for each hour worked*
• Health package:
  Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1+ years of client service experience required
• Previous veterinary experience is HIGHLY DESIRED
• Proficiency in the following skills:
  • Client service and communication
  • Welcoming and discharging patients
  • Collaboration with other team members
  • Managing phone lines
  • Booking appointments/attention to detail

Located in historic Leesburg, VA, our small animal practice combines the warmth of a neighborhood clinic with the capabilities of a modern medical facility. With a full-time doctor and plans to grow
, we handle a mix of surgeries and dentistry
—including spays, neuters, cystotomies, amputations, and more—while maintaining a strong emphasis on outpatient care and client relationships
.

Our team values open communication, mutual support, and true work-life balance
—offering a consistent schedule,
no weekends
, and time built in for lunch and catch-up
. Plus, you’ll be part of a practice that gives back to the community, supporting organizations like the Loudoun Pet Pantry, Loudoun County Animal Shelter, Loudoun Community Cat Coalition, and Pets for Patriots.

If you’re looking for a role where your skills are valued and your well-being matters, we’d love to have you join our team.

To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.