Customer Service Representative

Dunlap Bennett & Ludwig is currently seeking a Customer Service Representative to join our team. This position will serve as a vital connection between our clients and attorneys. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional client experiences. This is an entry level non-managerial position. The opening is current onsite at our Leesburg VA office;

however, this office will be relocating to the Ashburn/Herndon area within one year.

• Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication.
• Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns.
• Act as liaison between clients and attorneys, ensuring seamless communication and service.
• Answer phones professionally, direct callers to appropriate personnel and attorneys.
• Meet personal and Client Service team targets and call handling quotas.
• Perform other administrative tasks as assigned.

• 1 to 2 years’ experience in answering and taking phone calls is preferred.
• Strong written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Superior organizational and multitasking abilities with time management.
• Capacity to work independently, prioritize effectively, and meet deadlines.
• Positive, professional attitude and strong interpersonal skills.

• Comprehensive benefits package (medical, dental, vision, life, STD, LTD)
• 401(K) plus matching
• Generous paid time off, including your birthday
• Work-Life Balance:
  No Nights or Weekends!
• Hourly pay between $20-22 varying by experience.

Dunlap Bennett & Ludwig is a successful, fast-growing, veteran-owned law firm with more than 70 outcome-focused attorneys advising and representing national and international legal matters. Our firm offers a depth of knowledge without sacrificing the high-touch service our clients demand. Our attorneys hail from the most respected law schools, “big law”, and a variety of diverse backgrounds. In addition to former military, government agency, and corporate experience, the partners at DBL average more than twenty years of high-level relevant legal experience.

Dunlap Bennett & Ludwig is an equal opportunity employer and welcomes candidates with diverse personal and professional backgrounds. We also participate in E-Verify.