Member Success Specialist

POSITION OVERVIEW

The Member Success Specialist fosters membership engagement and relationship building to grow the Society. This position provides exceptional customer service to current and prospective members through engaging strategies that maximize member value across all SIIM programs and events. The role serves as members’ primary point of contact – supporting their success while driving retention across the membership lifecycle.

The following tasks, duties and responsibilities are the essential functions of this job:

• Serve as theprimarypoint ofcontact for membersbyproviding exceptional customer serviceandresolvinginquiries across all SIIM products,initiatives, and benefits.
• Implement member engagement strategies and plans– includingonboarding and otherkeytouchpoints–to ensure a connected, welcoming, and high-value member experience.
• Supportinitiativesthat drivemembership recruitment, engagement, and retention throughout the member lifecycle.
• Contribute tothedevelopment and execution of theannualmembership strategy.
• Identifyandinitiatenew strategies and opportunitiesforengagement based on member interactions and feedback.
• Navigate the AMS regularly tomaintainaccurate, up-to-date membership records, process membership approvals, and perform ongoing data hygiene.
• Assistsin the support and monitoring of the member community message board to foster positive interactions and engagement.
• Assist with the management and staffing in all aspects of registration to include onsite registration.
• Serve as the staff liaison to a designated committee in executing its projects and goals.
• Support finance in light accounting tasks.

• Bachelor’s degree required.
• Minimum 2-3 years’ experience in membership or similar customer service-oriented role.
• Experience working in a nonprofit setting preferred.
• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Team player mentality – proactive, adaptive and collaborative.

• Microsoft Office Suite
• Association Management Software (Nimble AMS preferred)