Customer Service Agent; GCM-ATO

Job Title

Customer Service Agent (GCM-ATO)

The Customer Service Agent (GCM-ATO) will report to the Duty Manager and will be responsible for attending to passenger check-ins, boarding flights and associated processes in a fast-paced environment. Summary of key responsibilities:
Provide excellent customer service to our customers and internal team members. Must be well groomed in appearance and adhere to uniform appearance standards. Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers and making announcements.

Occasionally responsible for escorting and providing assistance to unaccompanied minors and disabled passengers throughout the airport on departure and arrival. Meeting arriving flights.

Requirements Qualifications,

Skills & Experience:

High school diploma or equivalent with O' level passes in Math, Geography and English. Must possess a clean police record. Possess exceptional interpersonal skills. Ability to work as part of a team and independently. Must be able to multi-task effectively. Must be computer literate and type at least 25 WPM. Ability to learn and operate a computerized reservation system. Excellent verbal and written communication skills.

Ability to speak a foreign language, preferably Spanish. Previous airline experience.

Special Conditions:
When working on the ramp, agents will be exposed to the elements, extreme heat and rain and subject to noisy conditions. Must be able to work nights, early mornings, weekends, holidays and overtime. Must be able to handle customer complaints and maintain an understanding and professional attitude. Must be physically fit in order to stand for long periods of time and to lift and move baggage up to 70lbs daily.

Training:
Must attend and successfully complete a 3-week training program and maintain an average of 80% grade point average. Benefits Cayman Airways offers an excellent compensation package. The deadline for receipt of applications is 17th July 2026.