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Member Engagement & Retention Lead
Job in
Leesburg, Loudoun County, Virginia, 22075, USA
Listed on 2026-07-30
Listing for:
Tennessee Society of Association Executives
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
SIIM seeks a Member Success Specialist to foster member engagement and deliver exceptional customer service across all programs and events. You will serve as the primary contact for members, supporting onboarding, retention, and value throughout the member lifecycle.
Responsibilities include managing AMS records, assisting with registration, and collaborating with committees. A Bachelor’s degree and 2–3 years in membership or client service are required, with nonprofit experience preferred.
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