Manufacturing Engineer; Technical Support Engineer

Location:

Leesburg, VA

20491 Goose Landing Lane
Leesburg, VA 20175
USA

We are seeking a Manufacturing Engineer (Technical Support Engineer) to support Google's Cloud Infrastructure Hardware Quality team onsite at the Leesburg Data Center. This role focuses on reducing hardware damage, improving reliability, and supporting data-driven issue resolution within a live data center environment.

• Manage and triage a ticket queue of hardware quality issues from data center teams
• Perform first-level root cause analysis (RCA) on server and infrastructure hardware issues
• Gather and analyze fleet/manufacturing data to identify trends and recurring defects
• Create and escape bugs to partner engineering/manufacturing teams
• Develop actionable insights to improve reliability and reduce damage rates
• Monitor and present hardware performance metrics to stakeholders
• Improve technical documentation (deployment guides, repair procedures, population documents)

• Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or related Engineering discipline
• 5+ years of experience in computing hardware quality, product engineering, test engineering, or hardware issue resolution
• Strong troubleshooting and failure analysis skills
• Experience with SQL, JMP, or Python for data analysis and visualization
• Strong communication and cross-functional collaboration skills