Collections Specialist

Description

We are looking for a dedicated Collections Specialist to join our team in Buford, GA. This role is pivotal in overseeing a high-value portfolio, ensuring prompt payments, and maintaining strong relationships with key clients.

Responsibilities:

- Make frequent outbound calls to clients to address overdue accounts and encourage timely payments.

- Analyze aging reports to identify overdue payments and investigate reasons for delays.

- Collaborate with cross-functional teams to resolve account discrepancies and streamline collection efforts.

- Monitor and report on collections metrics, including portfolio performance and payment trends.

- Maintain accurate and up-to-date customer account information using relevant systems.

- Identify patterns in customers' payment behaviors and recommend strategies to address underlying causes of non-payment.

- Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, to analyze data and present performance insights.

- Communicate effectively with both local and international teams to ensure alignment in collection strategies.

- Handle large-scale data sets to track and optimize collections processes.

- Proactively suggest improvements to enhance efficiency in billing and collections procedures.

Requirements - Proven experience in collections or accounts receivable, particularly managing high-volume or specialized portfolios.

- Strong communication skills, both verbal and written, with confidence in making outbound collection calls.

- Proficiency in using Excel, including advanced functions like pivot tables and VLOOKUPs, for data analysis.

- Familiarity with systems such as Coupa and other collections software is preferred.

- Ability to evaluate and manage large datasets with accuracy and attention to detail.

- Collaborative approach to problem-solving and resolving account issues.

- Knowledge of commercial and consumer collection processes.

- A proactive mindset with a focus on improving billing and collections workflows.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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