Retail Banker II ( Leesburg

Position Overview

Work Location:

Leesburg, Virginia, United States of America

Hours:

40 hours per week
Pay: $24.75 - $34.00 USD per hour, commensurate with experience.

• Serve as subject‑matter expert in the store for both customers and colleagues on all TD products, services, policies, and procedures for personal and business banking.
• Make product recommendations based on customers’ needs, highlighting features and benefits that support their financial goals.
• Build and nurture customer relationships by actively listening, engaging in conversations to uncover additional needs, and offering solutions or partner referrals.
• Utilize Customer Relationship Management tools to assess customers, identify solutions, and conduct lead‑focused outbound sales activities.
• Evaluate issues, errors, and problems using established procedures and independently resolve customer problems, escalating when necessary.
• Explain detailed or complicated information within the team, build working relationships with cross‑functional teams, and participate in customer outreach, servicing, and advice activities.
• Engage in conversations with customers about loan products, facilitate application intake, and maintain an active registration status with NMLS.
• Perform teller transactions—including check cashing, deposits, transfers, and withdrawals—while monitoring fraud mitigation and adhering to operational policies.
• Deliver legendary customer experience by providing consultative support, proactive insights, and timely resolution, ensuring interactions are unexpectedly human.
• Champion TD brand internally and externally; support customers through challenging life events.
• Ensure compliance with operational policies, Bank Secrecy Act, Patriot Act, and all relevant regulations.
• Support continuous improvement and teamwork, share knowledge, and contribute to a positive work environment.

• Deliver end‑to‑end advice, building trust through educational content and tools.
• Advocate for customers with proactive insights and recommendations.
• Execute appropriate behaviors to deliver legendary customer experience and provide sound advice.
• Orchestrate customer flow, warmly welcome, discover initial needs and guide interactions.
• Educate customers on self‑service options and digital channels.
• Act as point of escalation for customer questions or concerns.
• Improve customers’ financial confidence by sharing knowledge.

• Ensure compliance with operational activities per company guidelines and regulations.
• Promote full suite of products, services, and banking capabilities.
• Support accurate completion of business processes; document accurately and consistently.
• Escalate non‑standard or high‑risk transactions as necessary.
• Maintain accurate due diligence on all client transactions.
• Apply Bank Code of Conduct and operational excellence practices.

• Participate fully as a team member, support a positive work environment, and communicate issues timely.
• Continuously enhance knowledge and participate in knowledge transfer.
• Contribute to personal performance management and development activities.
• Support TD Model, Brand, and Culture with fair, inclusive practices.
• Act as brand ambassador and align with TD values.
• Collaborate to improve delivery of work with high quality standards.

• High School Diploma or GED required; 2‑year degree preferred.
• Minimum 2+ years of related experience working with customers and/or sales.
• Teller experience preferred.
• Superior customer service, organizational, communication, and problem‑solving skills.
• Ability to schedule, prioritize, and work independently within deadlines.
• Proficiency in Microsoft Office.
• Ability to provide community services (e.g., financial education classes).
• Notary License preferred.

• Perform sedentary work continuously; multiple tasks continuously.
• Sitting frequent, standing frequent, walking occasional.
• Lifting and carrying up to 25 lbs., occasionally.
• Inclusive variety of tasks not exceeding full‑time energy.

• Eligible for employment with a covered financial institution under Regulation Z.
• Eligible for registration as a registered mortgage loan originator with NMLS.
• Satisfactory background check results required.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.