Permit Technician I- Zoning Permits

Loudoun County Government Permit Technician

Loudoun County, Virginia is looking for a skilled and motivated Permit Technician to join the Permits Issuance Division of DBD on the Zoning Permits Team, with back-up support to the Building Permits Team. A Permit Technician position provides an opportunity to contribute to the success of DBD by ensuring that the applications for building, trade and zoning permits are accepted and processed in conformance with the Uniform Statewide Building Code and Loudoun County Zoning Ordinance, and that the permitting process is effectively administered.

Permit Technician I's are entry-level positions with no supervisory responsibilities.

What You'll Do:

• Provide Customer Service Support and Guidance to Applicants:
  Respond to online requests for information and walk-in inquiries from the public on matters concerning land use regulations and matters concerning the process for obtaining building, trade, and zoning permits. You'll become a subject matter expert on the Loudoun County permitting process and entry level building and zoning permits subject to the Loudoun County Zoning Ordinance and provide applicants with the information necessary to achieve approval for their residential or commercial project.
• Project Management Support:
  Utilizing the county's electronic permitting system, accurately analyze building, trade, and zoning permit applications for completeness, invoice and accept fees, enter permit data, process proffer payments, coordinate permit review referrals, and issue permits. You'll utilize your subject matter expertise to manage the life cycle of a permit.
• Collaborate and Solve Problems:
  Work with inter-divisional, inter-departmental, and organizational partners, developers, contractors and the public to assist in navigating through multiple overlapping processes, identify potential issues that may arise, and assist with ensuring that timelines are met and issues are adequately addressed. You'll become a trusted partner within your team, the local government organization, and the development community.
• Innovate and Lead:
  Work in an environment that prioritizes creative thinking and high-quality customer service. You'll contribute to forward-thinking ideas and developing efficiencies in the permitting process.

Why Loudoun County?

• Flexibility:
  After your initial training period, you will have the option to telework for up to two days per week. We understand the importance of work-life balance.
• Impactful Work:
  You'll work on projects that directly impact residential and commercial development in Loudoun County.
• Collaborative, Results-Oriented Culture:
  Join a team of professionals who value collaboration, innovation, and excellence in customer service. You'll have the opportunity to learn from experts in planning and zoning.
• Growth Opportunities:
  Our department is committed to your professional development and success, with mentorship and career advancement opportunities.
• Excellent Comprehensive Benefits:
  We offer a competitive benefits package to support your health, financial security, and lifestyle. Benefits include generous paid holidays and leave, health plans, retirement savings and investment options, employee assistance support, flexible spending accounts, tuition assistance, long-term care insurance, fitness membership discounts, wellness programs, and more.

What We're Looking For:

• A passion for local government and a strong interest in planning and zoning.
• Excellent verbal and written communications skills that demonstrate a high-level of professionalism when working with customers.
• A self-motivated and team-oriented mindset with a focus on internal and external customer service and collaboration.
• A drive for innovation and the ability to think critically and creatively.
• Ideal candidates will be detailed oriented, have experience with building, trade, and zoning permit application intake and processing, familiarity with the Loudoun County Zoning Ordinance or experience with zoning permits, ordinances, and proffer/permit input in other jurisdictions, and the ability to juggle multiple projects and priorities.

Minimum Qualifications:

• High school diploma or equivalent; two (2) years of related customer service and/or cash handling work experience in a technical work environment involving automated systems; or equivalent combination of education and experience.

Job Contingencies and Special Requirements:

• This position requires both credit and criminal background checks. Must become certified by the Virginia State Department of Housing and Community Development as a Permit Technician within twelve months (12) of starting employment and maintain the required certifications in accordance with Virginia Certification Standards.

Equal Employment Opportunity:

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age,…